Settings and activity

32 results found

1. Free Dashboard Account

   920 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Scott Cameron supported this idea  ·  Jun 4, 2025

2. Group IT Automation profiles & patching in folders or by customers

   9 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Scott Cameron commented  ·  Jun 4, 2025  ·  Edit…  ·  Delete…

   Surprised this has so few votes. It would be really nice to be able to organize automation profiles into folders/categories instead of one giant list.

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   Scott Cameron supported this idea  ·  Jun 4, 2025

3. Sort Automation Profiles by profile name

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Scott Cameron supported this idea  ·  Jun 4, 2025

4. Allow for customization of columns on ticketing screen

   338 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Scott Cameron commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

   It would be really nice if I could sort my devices list by last logged on user. It makes finding a particular user's computer much easier. Some of the other columns are sortable but not that one for some reason.

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   Scott Cameron supported this idea  ·  Oct 3, 2024

5. Live screenshot of device to see user activity

   414 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Scott Cameron commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

   Kaseya's LiveConnect also has this feature. It shows a small preview of the screen, not big enough to read any actual words, so you can easily tell if a computer is sitting at the login screen or not. As others have mentioned, it should be toggleable so orgs with privacy rules can stay compliant.

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   Scott Cameron supported this idea  ·  Oct 3, 2024

6. place file on client device from secure atera environment.

   5 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Scott Cameron commented  ·  Sep 13, 2024  ·  Edit…  ·  Delete…

   Kaseya VSA has a feature like this that I use quite a bit. It would be nice if Atera could do the same. Just a simple hosted file repository, where you can upload files and then plug their location into scripts for deploying to computers, for example.

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   Scott Cameron supported this idea  ·  Sep 13, 2024

7. Alert when an agent comes back online

   110 votes

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   4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Scott Cameron supported this idea  ·  Aug 13, 2024

8. MS Office Updates

   772 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Scott Cameron supported this idea  ·  Aug 1, 2024

9. Custom Ticket Activity Status

   36 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Scott Cameron commented  ·  Jul 30, 2024  ·  Edit…  ·  Delete…

   This would be a huge help for my team too. For example, we frequently need to escalate issues to outside vendors, so "Awaiting vendor response" would be more appropriate than "Awaiting requester response".

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   Scott Cameron supported this idea  ·  Jul 30, 2024

10. Allow us to place Fields anywhere in Ticket and be able to remove Product Family

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Jul 30, 2024

11. Script versioning

    12 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 26, 2023

12. Script Category Permissions

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 26, 2023

13. role based control over scripts

    9 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 26, 2023

14. Ticket Automation Rules - "ticket created" email - stop email loops

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 26, 2023

15. All the replies in the same loop

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 26, 2023

16. Limit ticket loop notification

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 26, 2023

17. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 13, 2023

18. Ticket Lock

    34 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 11, 2023

19. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 11, 2023

20. Project Ticket

    240 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Scott Cameron supported this idea  ·  Oct 11, 2023