Settings and activity
28 results found
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124 votes
Hi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
[For major features only–] You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
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abigael abigael
commented
API calls to be able to update the update the data of an agent (PUT/PATCH)
An error occurred while saving the comment abigael abigael
commented
API ability for end-customers: option to allow API access of customers. It would be useful for some of our clients.
An error occurred while saving the comment abigael abigael
commented
Ability to monitor API. Seeing if they are up or down, or overloaded.
abigael abigael
shared this idea
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801 votes
An error occurred while saving the comment abigael abigael
commented
Asset Bar code
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6 votes
An error occurred while saving the comment abigael abigael
commented
See all tickets related to the device, under the device.
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171 votes
An error occurred while saving the comment abigael abigael
commented
Monitoring SNMP devices without having an atera agent installed on a connected device
An error occurred while saving the comment abigael abigael
commented
SNMP templates that Atera offers. It is very slow to send it for all the OIDs.
An error occurred while saving the comment abigael abigael
commented
Display interface for the SNMP: memory use,
An error occurred while saving the comment abigael abigael
commented
Remove Availability monitoring in bulk for SNMPs
An error occurred while saving the comment abigael abigael
commented
SNMP: we didn’t continue using it because we had to set the MIBs for each point. I can’t just paste the MID. I still have to create the monitoring points manually. I can’t add odd all of them. If it would paste the link, the monitoring would download. All the providers those links so it would be much easier
An error occurred while saving the comment abigael abigael
commented
SNMP library given by Atera directly instead of going and searching for it online
An error occurred while saving the comment abigael abigael
commented
Ability for techs that don't have Admin privileges to add SNMP devices.
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36 votes
An error occurred while saving the comment abigael abigael
commented
SLA per person or per department, in additional to sites
An error occurred while saving the comment abigael abigael
commented
Need to be able to add different SLAs per contracts.
Under the same contracts, I sometimes do projects and sometimes just standard tickets and they have different type of SLAs. -
351 votes
An error occurred while saving the comment abigael abigael
commented
Remove SLA from the ticketing view page
An error occurred while saving the comment abigael abigael
commented
Ability to hide the “SLA” column because not need it. We have one client that uses it and they don’t care.
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161 votes
An error occurred while saving the comment abigael abigael
commented
Add our customer's logo on the Customer portal. Right now we only have the option of adding ours and that's it. We want each of our customers to have their own logo on their portal
An error occurred while saving the comment abigael abigael
commented
Reports directly from customer portal for the clients
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163 votes
An error occurred while saving the comment abigael abigael
commented
Ability to not assign the ticket to anyone: when you have a ticket, it is only assigned to one person, requester info and every response goes to that person, but we’ve CCd people. The only person that we need to have a convo with is the third-party vendor. We’d be collaborating with 3rd parties, we don’t want to keep changing that ticket over. We just want to move it out from “to”.
An error occurred while saving the comment abigael abigael
commented
Change management for tickets: I want to integrate it into Atera so we can manage instance requests and changes because at the moment we don’t have a change platform. A ticket but you need to have a manager approval on there. For bigger tickets that need to be approval. https://community.servicenow.com/community?id=community_question&sys_id=cc8e16e7dba41f442328f3231f9619d9
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216 votes
An error occurred while saving the comment abigael abigael
commented
Tech without full admin to be able to delete time entries
An error occurred while saving the comment abigael abigael
commented
According to the time of day the ticket is opened, could that automatically choose a billing date from the contract? If job is done after 5 PM, will it be possible to have a specific rate. I know I can manually change it but it would be nice to have it automatically
An error occurred while saving the comment abigael abigael
commented
What I want is that there is a minimum time of 30mins per ticket. Anything above that does not need to be rounded.
An error occurred while saving the comment abigael abigael
commented
Under the ticket, if there is another technician, he can quickly check what has been done on the ticket, how many hours. (doesn't want to go and click on "time entries" etc - wants it already available on the ticket itself).
An error occurred while saving the comment abigael abigael
commented
I don’t know if there can be a way to make sure no one closes a tickets without entering time entries. If time entries can be made a compulsory entry before a ticket is closed.
An error occurred while saving the comment abigael abigael
commented
It would also be valuable to set an alert to the assigned technician/manager if there were say more than 3 replies on a ticket but no time logged against the ticket – that could indicate a technician has forgotten to appropriately assign time/cost and needs a ‘reminder’ and possibly some re-training!
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39 votes
An error occurred while saving the comment abigael abigael
commented
Approval flow for tickets. If X approves it, then the ticket is moved to their manager
An error occurred while saving the comment abigael abigael
commented
Missing “Submit for approval” feature under actions, where the potential approver can see the original request and an optional note from technician.
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562 votes
Veeam integration is planned.
Thank you for helping us improve Atera!
An error occurred while saving the comment abigael abigael
commented
Veam integration
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330 votes
An error occurred while saving the comment abigael abigael
commented
Get an email when a technician writes an internal note on the ticket you're assigned to
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87 votes
An error occurred while saving the comment abigael abigael
commented
Add custom fields on advanced reports
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4 votes
An error occurred while saving the comment abigael abigael
commented
Wants ability for main contact of one site to be able to see all tickets from all sites on the service portal.
(CTO for ex wants to be able to see all tickets opened by the various sites) -
148 votes
An error occurred while saving the comment abigael abigael
commented
Splashtop available for Linux
An error occurred while saving the comment abigael abigael
commented
I need the Linux build of Anydesk (Atera's custom version). Please.
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30 votes
An error occurred while saving the comment abigael abigael
commented
Azure AD – send the customer portal credentials when you import it. Right now we can't send automatically an email to the client when you import from Azure AD.
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174 votes
Hi,
Great news! The feature you suggested is going through final QA stages and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
Best regards,
The Atera Team
An error occurred while saving the comment abigael abigael
commented
Preview ticket attachments in browser [Document Viewer at least PDF]. It doesn’t open it in the browser. Click on the attachment. It downloads it automatically. But would be nice for it to open up in the new tab so it can show us the pdf. And it doesn’t show on the ticket too – if there is a picture it will just show the attachement but we don’t see the preview
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207 votes
An error occurred while saving the comment abigael abigael
commented
If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.
We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.
Even if we say it in the 15 interval, problem is if that self heals and then it will create another ticket, it will keep on logging tickets until it is resolve.
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75 votes
An error occurred while saving the comment abigael abigael
commented
When we go to access terminal for a command line for windows device, it would be nice if it was ran by the root or it could be run as the currently logged in user.
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8 votes
An error occurred while saving the comment abigael abigael
commented
Being able to bill a ticket when close = there might be a ticket that we leave open “certificate is about to expire” we will then come back to it in a year’s time with the details open so we can just roll it over. We don’t need to action for another 12 months. We leave it it open. We have holiday projects. That tickets sometimes have some additional work required. When that next term starts and it falls in the next billing period.
Duplicate contracts via API