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  1. 116 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    abigael abigael commented  · 

    Asset Bar code

  2. 5 votes

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    abigael abigael commented  · 

    Duplicate contracts via API

  3. 41 votes

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    abigael abigael commented  · 

    Ability for non-admin technicians to add and edit KB articles

  4. 33 votes

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    abigael abigael commented  · 

    Approval flow for tickets. If X approves it, then the ticket is moved to their manager

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    abigael abigael commented  · 

    Missing “Submit for approval” feature under actions, where the potential approver can see the original request and an optional note from technician.

  5. 16 votes

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    abigael abigael commented  · 

    Ticket queues: . We got multiple lines of operations from within the team that uses the platform. Helpdesk, that’s request coming in that are taking via a telephone call, email and process. And we try to resolve this remotely. Then we actually have a field agent that needs to go there and solve the problem. We’ve got from a PSA perspective, we have sales activity. To be able to have a queue for the sales team. We’ve done both tags/queues. But we need more.

    Tags, custom fields and Automation rules are not enough

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    abigael abigael commented  · 

    Assign tickets per department: We have several departments that is using out ticketing system (sales, support, training). There is no departmental view inside of Atera. The ability for different departments to see their own queue and see which tickets are not assigned. Ability to also limit the view such as, a Sales team member should not see the tickets in the Finance queue.
    The ticket views are not enough

  6. 167 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    abigael abigael commented  · 

    Time entries to be on show on the ticket itself, so we dont need to click on Actions > Time entries

  7. 137 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    abigael abigael commented  · 

    Splashtop available for Linux

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    abigael abigael commented  · 

    I need the Linux build of Anydesk (Atera's custom version). Please.

  8. 26 votes

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    abigael abigael commented  · 

    Azure AD – send the customer portal credentials when you import it. Right now we can't send automatically an email to the client when you import from Azure AD.

  9. 51 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    abigael abigael commented  · 

    Web hooks Integration

  10. 91 votes

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    abigael abigael commented  · 

    Change management for tickets: I want to integrate it into Atera so we can manage instance requests and changes because at the moment we don’t have a change platform. A ticket but you need to have a manager approval on there. For bigger tickets that need to be approval. https://community.servicenow.com/community?id=community_question&sys_id=cc8e16e7dba41f442328f3231f9619d9

  11. 59 votes

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    abigael abigael commented  · 

    When we go to access terminal for a command line for windows device, it would be nice if it was ran by the root or it could be run as the currently logged in user.

  12. 37 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    abigael abigael commented  · 

    Have a trigger based on customer response, that would then send an email to the customer. Right now, there is no trigger for tech response. This would improve quality of our service.

  13. 32 votes

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    abigael abigael commented  · 

    Sync contacts with Google Workspace

  14. 128 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    abigael abigael commented  · 

    I don’t know if there can be a way to make sure no one closes a tickets without entering time entries. If time entries can be made a compulsory entry before a ticket is closed.

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    abigael abigael commented  · 

    It would also be valuable to set an alert to the assigned technician/manager if there were say more than 3 replies on a ticket but no time logged against the ticket – that could indicate a technician has forgotten to appropriately assign time/cost and needs a ‘reminder’ and possibly some re-training!

  15. 3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    abigael abigael commented  · 

    Software warranty expiration date

    abigael abigael shared this idea  · 
  16. 7 votes

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    abigael abigael commented  · 

    Ticket option bar at top of the list as this currently disappears and then comes back when you are scrolling

  17. 9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    abigael abigael commented  · 

    Give permission to assign to folders to not just admin. Permission to create IT automation too.

    abigael abigael shared this idea  · 
  18. 24 votes

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    abigael abigael commented  · 

    Self-help: ability to expose some automated functions to clients from Atera like: a script that cleans up cache; cleans up computer.; makes it runs faster. Right now in order to run script, client has to call the HD and clean the computer. little icon in the tool bar (where agent is), and click and then be able to do that on themselves.