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28 results found
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125 votes
Hi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
[For major features only–] You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
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abigael abigael
commented
API calls to be able to update the update the data of an agent (PUT/PATCH)
An error occurred while saving the comment abigael abigael
commented
API ability for end-customers: option to allow API access of customers. It would be useful for some of our clients.
An error occurred while saving the comment abigael abigael
commented
Ability to monitor API. Seeing if they are up or down, or overloaded.
abigael abigael
shared this idea
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815 votes
An error occurred while saving the comment abigael abigael
commented
Asset Bar code
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7 votes
An error occurred while saving the comment abigael abigael
commented
See all tickets related to the device, under the device.
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181 votes
An error occurred while saving the comment abigael abigael
commented
Monitoring SNMP devices without having an atera agent installed on a connected device
An error occurred while saving the comment abigael abigael
commented
SNMP templates that Atera offers. It is very slow to send it for all the OIDs.
An error occurred while saving the comment abigael abigael
commented
Display interface for the SNMP: memory use,
An error occurred while saving the comment abigael abigael
commented
Remove Availability monitoring in bulk for SNMPs
An error occurred while saving the comment abigael abigael
commented
SNMP: we didn’t continue using it because we had to set the MIBs for each point. I can’t just paste the MID. I still have to create the monitoring points manually. I can’t add odd all of them. If it would paste the link, the monitoring would download. All the providers those links so it would be much easier
An error occurred while saving the comment abigael abigael
commented
SNMP library given by Atera directly instead of going and searching for it online
An error occurred while saving the comment abigael abigael
commented
Ability for techs that don't have Admin privileges to add SNMP devices.
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37 votes
An error occurred while saving the comment abigael abigael
commented
SLA per person or per department, in additional to sites
An error occurred while saving the comment abigael abigael
commented
Need to be able to add different SLAs per contracts.
Under the same contracts, I sometimes do projects and sometimes just standard tickets and they have different type of SLAs. -
355 votes
An error occurred while saving the comment abigael abigael
commented
Remove SLA from the ticketing view page
An error occurred while saving the comment abigael abigael
commented
Ability to hide the “SLA” column because not need it. We have one client that uses it and they don’t care.
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166 votes
An error occurred while saving the comment abigael abigael
commented
Add our customer's logo on the Customer portal. Right now we only have the option of adding ours and that's it. We want each of our customers to have their own logo on their portal
An error occurred while saving the comment abigael abigael
commented
Reports directly from customer portal for the clients
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164 votes
An error occurred while saving the comment abigael abigael
commented
Ability to not assign the ticket to anyone: when you have a ticket, it is only assigned to one person, requester info and every response goes to that person, but we’ve CCd people. The only person that we need to have a convo with is the third-party vendor. We’d be collaborating with 3rd parties, we don’t want to keep changing that ticket over. We just want to move it out from “to”.
An error occurred while saving the comment abigael abigael
commented
Change management for tickets: I want to integrate it into Atera so we can manage instance requests and changes because at the moment we don’t have a change platform. A ticket but you need to have a manager approval on there. For bigger tickets that need to be approval. https://community.servicenow.com/community?id=community_question&sys_id=cc8e16e7dba41f442328f3231f9619d9
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225 votes
An error occurred while saving the comment abigael abigael
commented
Tech without full admin to be able to delete time entries
An error occurred while saving the comment abigael abigael
commented
According to the time of day the ticket is opened, could that automatically choose a billing date from the contract? If job is done after 5 PM, will it be possible to have a specific rate. I know I can manually change it but it would be nice to have it automatically
An error occurred while saving the comment abigael abigael
commented
What I want is that there is a minimum time of 30mins per ticket. Anything above that does not need to be rounded.
An error occurred while saving the comment abigael abigael
commented
Under the ticket, if there is another technician, he can quickly check what has been done on the ticket, how many hours. (doesn't want to go and click on "time entries" etc - wants it already available on the ticket itself).
An error occurred while saving the comment abigael abigael
commented
I don’t know if there can be a way to make sure no one closes a tickets without entering time entries. If time entries can be made a compulsory entry before a ticket is closed.
An error occurred while saving the comment abigael abigael
commented
It would also be valuable to set an alert to the assigned technician/manager if there were say more than 3 replies on a ticket but no time logged against the ticket – that could indicate a technician has forgotten to appropriately assign time/cost and needs a ‘reminder’ and possibly some re-training!
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565 votes
Veeam integration is planned.
Thank you for helping us improve Atera!
An error occurred while saving the comment abigael abigael
commented
Veam integration
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332 votes
An error occurred while saving the comment abigael abigael
commented
Get an email when a technician writes an internal note on the ticket you're assigned to
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89 votes
An error occurred while saving the comment abigael abigael
commented
Add custom fields on advanced reports
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69 votes
An error occurred while saving the comment abigael abigael
commented
Notification for the internal note for technician is not very much obvious. Would be nicer to be bigger. Somewhere else on the site. Because it’s small on the notification center. It took us a while to figure out where it popped out
An error occurred while saving the comment abigael abigael
commented
Notification center is kind of limited. If we get a ticket, we don’t get a notification. Would be nice to have a bing that tells when a customer answers for example, it will allow us to respond faster.
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6 votes
An error occurred while saving the comment abigael abigael
commented
Wants ability for main contact of one site to be able to see all tickets from all sites on the service portal.
(CTO for ex wants to be able to see all tickets opened by the various sites) -
149 votes
An error occurred while saving the comment abigael abigael
commented
Splashtop available for Linux
An error occurred while saving the comment abigael abigael
commented
I need the Linux build of Anydesk (Atera's custom version). Please.
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40 votes
An error occurred while saving the comment abigael abigael
commented
Ability to assign IT automation profile based on the rank we give to our customer
An error occurred while saving the comment abigael abigael
commented
IT Automation Profile: Apply it to and create a scope where you can click all of these customers where OS = 2012. And then it will apply the changes to any that have that. Criteria. Any servers that will be added in it will automatically go on it. It will automate the automation.
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30 votes
An error occurred while saving the comment abigael abigael
commented
Azure AD – send the customer portal credentials when you import it. Right now we can't send automatically an email to the client when you import from Azure AD.
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211 votes
An error occurred while saving the comment abigael abigael
commented
If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.
We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.
Even if we say it in the 15 interval, problem is if that self heals and then it will create another ticket, it will keep on logging tickets until it is resolve.
An error occurred while saving the comment abigael abigael
commented
If you get an alert and it opens a ticket, if it got resolved on its own, to have the ticket close automatically
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75 votes
An error occurred while saving the comment abigael abigael
commented
When we go to access terminal for a command line for windows device, it would be nice if it was ran by the root or it could be run as the currently logged in user.
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14 votes
An error occurred while saving the comment abigael abigael
commented
Being able to bill a ticket when close = there might be a ticket that we leave open “certificate is about to expire” we will then come back to it in a year’s time with the details open so we can just roll it over. We don’t need to action for another 12 months. We leave it it open. We have holiday projects. That tickets sometimes have some additional work required. When that next term starts and it falls in the next billing period.
abigael abigael
shared this idea
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Duplicate contracts via API