Email technician when they have been @ tagged on an internal note of a ticket
When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"
Peter Harding
shared this idea
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Anton E
commented
I would like to have this option linked to a ticket automation rule so that it can send neat html mails notifying the tagged person. Similar to assigned person automation rule.
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Cory Gandenberger
commented
we need push notifications on the mobile app and or the email sent whenever a ticket is updated, changed, or mentioned via the ticket.
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Brian Jenkins
commented
This is a must to add!! We have to have the ability to communicate across all platforms, Web UI, App, push to text, push notification, email... etc.
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Kyle Mark
commented
How this only has 39 votes is baffling, This is a major flaw. Every other ticketing software has this feature. Day 1 this should've been implemented, not sitting in some forum where we all vote on it.
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Brian Jenkins
commented
Or the ability to set it up however you want the technicians to be notified. Maybe it is a text on their phone, or email. This seems odd to me that the @ mention is there and it does nothing other than an alert once you are in the web app, which is very important as it does not do anything on the mobile app, so there is no way for that tech in the field to get notification unless they are logged into the web app. This feature should be moved up immediately
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abigael abigael
commented
Get an email when a technician writes an internal note on the ticket you're assigned to