Settings and activity

32 results found

1. customers > tickets > default status selection customization

   6 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 12, 2024

2. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

   13 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 12, 2024

3. Print ticket with all details (time, products, etc.)

   16 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 12, 2024

4. Email All Clients

   24 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Anton E supported this idea  ·  Jun 10, 2024

5. Automatically Create a Package for a new company in Bitdefender

   17 votes

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

6. More Complete Atera BitDefender Default Policy for Network Discovery

   6 votes

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

7. When agent is deleted automatically remove / uninstall bitdefender

   24 votes

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

8. The ability to have several sites for one customer

   104 votes

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   8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Anton E supported this idea  ·  Jun 10, 2024

9. Reply to tickets via email

   97 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

10. Ability to edit Internal Note on ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  Jun 10, 2024

11. Email technician when they have been @ tagged on an internal note of a ticket

    303 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anton E commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

    I would like to have this option linked to a ticket automation rule so that it can send neat html mails notifying the tagged person. Similar to assigned person automation rule.

    Save Submitting...
    Anton E supported this idea  ·  May 17, 2024

12. bitdefender

    19 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  May 17, 2024

13. Dashboard view to show what computers have a healthy or unhealthy bitdefender install

    49 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  May 17, 2024

14. Bitdefender Infection Notifications

    24 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  May 17, 2024

15. Free Dashboard Account

    901 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  Feb 23, 2024

16. Work From Home - Branding on landing page

    62 votes

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    3 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Anton E supported this idea  ·  Feb 23, 2024

17. Ability to assign a contact to multiple devices for work from home

    168 votes

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    8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Anton E supported this idea  ·  Feb 23, 2024

18. "Work from Home" Simultaneous Dual-Monitor Support

    227 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Anton E supported this idea  ·  Feb 23, 2024

19. Integration with UniFi Cloud

    967 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Anton E supported this idea  ·  Dec 28, 2023

20. Attach files to script

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  Dec 14, 2023