Settings and activity

32 results found

1. customers > tickets > default status selection customization

   6 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 12, 2024

2. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

   13 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 12, 2024

3. Print a Ticket

   124 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 12, 2024

4. Email All Clients

   24 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

5. Automatically Create a Package for a new company in Bitdefender

   17 votes

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

6. More Complete Atera BitDefender Default Policy for Network Discovery

   6 votes

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

7. When agent is deleted automatically remove / uninstall bitdefender

   24 votes

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

8. The ability to have several sites for one customer

   106 votes

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   8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

9. Reply to tickets via email

   97 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anton E supported this idea  ·  Jun 10, 2024

10. Ability to edit Internal Note on ticket

    43 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  Jun 10, 2024

11. Email technician when they have been @ tagged on an internal note of a ticket

    322 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anton E commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

    I would like to have this option linked to a ticket automation rule so that it can send neat html mails notifying the tagged person. Similar to assigned person automation rule.

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    Anton E supported this idea  ·  May 17, 2024

12. bitdefender

    20 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  May 17, 2024

13. Dashboard view to show what computers have a healthy or unhealthy bitdefender install

    49 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  May 17, 2024

14. Bitdefender Infection Notifications

    25 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  May 17, 2024

15. Free Dashboard Account

    919 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  Feb 23, 2024

16. Work From Home - Branding on landing page

    62 votes

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    3 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  Feb 23, 2024

17. Ability to assign a contact to multiple devices for work from home

    170 votes

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    8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  Feb 23, 2024

18. "Work from Home" Simultaneous Dual-Monitor Support

    230 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Anton E supported this idea  ·  Feb 23, 2024

19. Integration with UniFi Cloud

    978 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  Dec 28, 2023

20. Attach files to script

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Anton E supported this idea  ·  Dec 14, 2023