customers > tickets > default status selection customization
We have added custom ticket status' but when viewing a customer's tickets page it only ever selects :open" and "pending" by default and meeds to have your custom ones selected EVERY time you go back to that page.
We should have a way that we can set what ones are preselected by default so that we can see the tickets we need to for each customer quicker and easier
4
votes
Wes Gale
shared this idea
-
Tegel - technischer Support commented
This is really annoying ! I am wondering why this suggestion is not supported by hundreds of users.