Settings and activity
16 results found
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3 votes
Wes Gale
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1,885 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Wes Gale
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2 votesWes Gale
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39 votes
An error occurred while saving the comment Wes Gale
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30 votesWes Gale
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925 votesWes Gale
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18 votesWes Gale
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136 votesWes Gale
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4 votesWes Gale
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3 votesWes Gale
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2 votesWes Gale
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279 votes
An error occurred while saving the comment Wes Gale
commented
We have staff that handle the billing and reports. and none of our technicians deal with that. however they cannot access anything in atera because they do not have a technician license. so we are still doing our work orders and billing outside fo atera. it would be nice to have ability to make free user accounts that are restricted from ticketing access and can only do reports and billing.
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343 votes
An error occurred while saving the comment Wes Gale
commented
Yes i agree with this, currently we do not use impact at all as it does not show on the main ticketing page. And we do not want to dig into each individual ticket to get an overview. Would be great to put it just to the right of "priority" on the ticketing page.
Wes Gale
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6 votesWes Gale
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6 votes
An error occurred while saving the comment Wes Gale
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yeah, seems unnecessary to have this as we do not use it. would like the option to remove or hide from view as it is just wasted space
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402 votesWes Gale
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Want to add a new comment here so hopefully their support teams looks at this again. We recently enabled the alert generated tickets and we get a TON of tickets daily for servers that have gone offline, but either one of us rebooted the server and forgot to disable monitoring, or the customers internet blipped (generating a dozen tickets) or it just failed to check in. having the option to set the threshold would actually enable us to make better use of all the other alerts so we arent flooded with alerts about offline servers that arent actually offline