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  1. 522 votes

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    Wes Gale supported this idea  · 
  2. 161 votes

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    Wes Gale supported this idea  · 
  3. 15 votes

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    Wes Gale supported this idea  · 
  4. 128 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Wes Gale supported this idea  · 
  5. 4 votes

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    Wes Gale shared this idea  · 
  6. 3 votes

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    Wes Gale supported this idea  · 
  7. 2 votes

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    Wes Gale supported this idea  · 
  8. 267 votes

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    An error occurred while saving the comment
    Wes Gale commented  · 

    We have staff that handle the billing and reports. and none of our technicians deal with that. however they cannot access anything in atera because they do not have a technician license. so we are still doing our work orders and billing outside fo atera. it would be nice to have ability to make free user accounts that are restricted from ticketing access and can only do reports and billing.

  9. 4 votes

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    Wes Gale commented  · 

    Yes i agree with this, currently we do not use impact at all as it does not show on the main ticketing page. And we do not want to dig into each individual ticket to get an overview. Would be great to put it just to the right of "priority" on the ticketing page.

    Wes Gale supported this idea  · 
  10. 4 votes

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    Wes Gale shared this idea  · 
  11. 6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Wes Gale commented  · 

    yeah, seems unnecessary to have this as we do not use it. would like the option to remove or hide from view as it is just wasted space

  12. 360 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Wes Gale supported this idea  ·