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17 results found

  1. Alert on system desync with assigned tech when changing

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Wes Gale shared this idea  · 

  2. Dark Mode

    303 votes

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    10 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Wes Gale supported this idea  · 

  3. allow us to disable the "technician groups"

    2 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Wes Gale shared this idea  · 

  4. Availability monitoring Threshold

    39 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Wes Gale commented  · 

    Want to add a new comment here so hopefully their support teams looks at this again. We recently enabled the alert generated tickets and we get a TON of tickets daily for servers that have gone offline, but either one of us rebooted the server and forgot to disable monitoring, or the customers internet blipped (generating a dozen tickets) or it just failed to check in. having the option to set the threshold would actually enable us to make better use of all the other alerts so we arent flooded with alerts about offline servers that arent actually offline

    Wes Gale supported this idea  · 

  5. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

    30 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Wes Gale shared this idea  · 

  6. Free Dashboard Account

    919 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Wes Gale supported this idea  · 

  7. Atera Dark Mode

    1,754 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Wes Gale supported this idea  · 

  8. Option to Add Splashtop time Session to Time Entries Tickets

    18 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Wes Gale supported this idea  · 

  9. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Wes Gale supported this idea  · 

  10. Timesheet / Work Order customizable reports

    4 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Wes Gale shared this idea  · 

  11. The timesheet report should show note, date and summary of time spent not just the start and end time.

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Wes Gale supported this idea  · 

  12. Pulling a timesheet report via Ticket number

    2 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Wes Gale supported this idea  · 

  13. Improved Billing

    278 votes

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    51 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Wes Gale commented  · 

    We have staff that handle the billing and reports. and none of our technicians deal with that. however they cannot access anything in atera because they do not have a technician license. so we are still doing our work orders and billing outside fo atera. it would be nice to have ability to make free user accounts that are restricted from ticketing access and can only do reports and billing.

  14. Allow for customization of columns on ticketing screen

    336 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Wes Gale commented  · 

    Yes i agree with this, currently we do not use impact at all as it does not show on the main ticketing page. And we do not want to dig into each individual ticket to get an overview. Would be great to put it just to the right of "priority" on the ticketing page.

    Wes Gale supported this idea  · 

  15. customers > tickets > default status selection customization

    6 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Wes Gale shared this idea  · 

  16. Change product family fields required

    6 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Wes Gale commented  · 

    yeah, seems unnecessary to have this as we do not use it. would like the option to remove or hide from view as it is just wasted space

  17. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Wes Gale supported this idea  ·