Settings and activity
17 results found
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1 vote
Wes Gale
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200 votesWes Gale
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1 voteWes Gale
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38 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Wes Gale
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20 votesWes Gale
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865 votesWes Gale
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1,688 votesWes Gale
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16 votesWes Gale
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134 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Wes Gale
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4 votesWes Gale
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3 votesWes Gale
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2 votesWes Gale
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274 votes
An error occurred while saving the comment Wes Gale
commented
We have staff that handle the billing and reports. and none of our technicians deal with that. however they cannot access anything in atera because they do not have a technician license. so we are still doing our work orders and billing outside fo atera. it would be nice to have ability to make free user accounts that are restricted from ticketing access and can only do reports and billing.
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290 votes
An error occurred while saving the comment Wes Gale
commented
Yes i agree with this, currently we do not use impact at all as it does not show on the main ticketing page. And we do not want to dig into each individual ticket to get an overview. Would be great to put it just to the right of "priority" on the ticketing page.
Wes Gale
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6 votesWes Gale
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6 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Wes Gale
commented
yeah, seems unnecessary to have this as we do not use it. would like the option to remove or hide from view as it is just wasted space
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385 votes
Hey all,
We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.
Your feedback will be invaluable as we shape this feature to meet your needs and preferences.
If you'd like to provide input on this feature, please schedule some time for a call using the link below:
Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.
All the best,
Yakov
Wes Gale
supported this idea
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Want to add a new comment here so hopefully their support teams looks at this again. We recently enabled the alert generated tickets and we get a TON of tickets daily for servers that have gone offline, but either one of us rebooted the server and forgot to disable monitoring, or the customers internet blipped (generating a dozen tickets) or it just failed to check in. having the option to set the threshold would actually enable us to make better use of all the other alerts so we arent flooded with alerts about offline servers that arent actually offline