Assign multiple technicians to a ticket
By a community member:
We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.
Adminromina
(Admin, Atera)
shared this idea
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Brad Morris
commented
This is one of several roadblocks for us not using ticketing.
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Desiree Bard
commented
As we grow, this is becoming a much more needed feature. We use the tickets to keep track of our projects and need to have multiple technicians see the tickets showing up in their views of things assigned to them. Our previous helpdesk had this feature, and it was utilized often.
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Adam Maxwell
commented
We need the ability to assign multiple technicians to a ticket. We have several tickets that we would consider projects requiring multiple technicians to coordinate assigned tasks.