Settings and activity

1 result found

1. Assign multiple technicians to a ticket

   410 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   An error occurred while saving the comment
   Ed Bensinger commented  ·  Apr 8, 2025  ·  Edit…  ·  Delete…

   I've used multiple PSA's/RMM and Atera is the 1st PSA I have not been able to assign multiple technicians to a ticket. This is something I ASSUMED was just a basic feature and I would not have to ask for it. Atera has a few things I like but I ask to leave the platform everyday because I cannot add multiple technicians to a ticket. I will always tell other MSPs to stay away from Atera until this basic issue is resolved.

   Save Submitting...