I've used multiple PSA's/RMM and Atera is the 1st PSA I have not been able to assign multiple technicians to a ticket. This is something I ASSUMED was just a basic feature and I would not have to ask for it. Atera has a few things I like but I ask to leave the platform everyday because I cannot add multiple technicians to a ticket. I will always tell other MSPs to stay away from Atera until this basic issue is resolved.
I've used multiple PSA's/RMM and Atera is the 1st PSA I have not been able to assign multiple technicians to a ticket. This is something I ASSUMED was just a basic feature and I would not have to ask for it. Atera has a few things I like but I ask to leave the platform everyday because I cannot add multiple technicians to a ticket. I will always tell other MSPs to stay away from Atera until this basic issue is resolved.