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  1. Assign multiple technicians to a ticket

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

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    Ed Bensinger commented  · 

    I've used multiple PSA's/RMM and Atera is the 1st PSA I have not been able to assign multiple technicians to a ticket. This is something I ASSUMED was just a basic feature and I would not have to ask for it. Atera has a few things I like but I ask to leave the platform everyday because I cannot add multiple technicians to a ticket. I will always tell other MSPs to stay away from Atera until this basic issue is resolved.