Settings and activity

5 results found

1. Assign multiple technicians to a ticket

   410 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   An error occurred while saving the comment
   Dan Wax commented  ·  Feb 1, 2024  ·  Edit…  ·  Delete…

   This lack of ability is the main reason we are considering leaving Atera.

   Save Submitting...
   Dan Wax supported this idea  ·  Feb 1, 2024

2. Option to assign multiple contacts to a ticket.

   22 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dan Wax supported this idea  ·  Feb 1, 2024

3. Multiple contacts for a single ticket

   23 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dan Wax supported this idea  ·  Feb 1, 2024

4. Email technician when they have been @ tagged on an internal note of a ticket

   331 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dan Wax supported this idea  ·  Feb 1, 2024

5. Alert when agent uninstalled

   1,491 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Dan Wax supported this idea  ·  Feb 1, 2024