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  1. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

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    Dan Wax commented  · 

    This lack of ability is the main reason we are considering leaving Atera.

    Dan Wax supported this idea  · 

  2. Option to assign multiple contacts to a ticket.

    17 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dan Wax supported this idea  · 

  3. Multiple contacts for a single ticket

    18 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dan Wax supported this idea  · 

  4. Email technician when they have been @ tagged on an internal note of a ticket

    271 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dan Wax supported this idea  · 

  5. Alert when agent uninstalled

    1,426 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Dan Wax supported this idea  ·