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17 results found

  1. Peripheral detection?

    3 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Mark & Andres shared this idea  · 

  2. peripherals

    63 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Mark & Andres supported this idea  · 

  3. email templates

    3 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Mark & Andres shared this idea  · 

  4. Agent Activation tied to Policy

    10 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark & Andres commented  · 

    The fact this feature does not exist already is a deterrent.

    Mark & Andres supported this idea  · 

  5. Custom cname in agent download URL

    14 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark & Andres supported this idea  · 

  6. Send system information with Helpdesk Agent support tickets

    268 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark & Andres supported this idea  · 

  7. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark & Andres commented  · 

    definitely a customized menu, ability to add desktop, taskbar, and start menu shortcuts.
    ability to customize icon to company logo

  8. Alert when agent uninstalled

    1,480 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Mark & Andres supported this idea  · 

  9. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Mark & Andres supported this idea  · 

  10. Auto tag

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Mark & Andres shared this idea  · 

  11. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mark & Andres supported this idea  · 

  12. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mark & Andres commented  · 

    In many cases, mine as an example, there are multi-level IT departments. The lowest level technicians in my dept handle simpler tasks and can also reassign tickets to other higher level technicians.

    My request, and this is something other solutions have already, for ticket assignment automation purposes. We should be able to assign to a group of technicians. This way I do not need to give my level 1 technicians admin access to see all available tickets. If I can group them into "Level 1" and then assign the ticket to "Level 1" then all of my Level 1 Technicians could see the tickets and assign them to themselves or to others.

    Also a toggle setting per group where they can only see their group or select/all other group tickets would be helpful for management purposes.

    Mark & Andres supported this idea  · 

  13. assign default technician

    7 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Mark & Andres supported this idea  · 

  14. Add ability to remove technicians

    127 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Mark & Andres supported this idea  · 

  15. Atera Dark Mode

    1,755 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Mark & Andres supported this idea  · 

  16. Office 365 Integration

    1,570 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Mark & Andres supported this idea  · 

  17. Password protect the Atera agent from end-user uninstalls

    1,607 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Mark & Andres supported this idea  ·