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18 results found

  1. Peripheral detection?

    3 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Mark & Andres shared this idea  · 

  2. peripherals

    53 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Mark & Andres supported this idea  · 

  3. email templates

    3 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Mark & Andres shared this idea  · 

  4. Agent Activation tied to Policy

    8 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark & Andres commented  · 

    The fact this feature does not exist already is a deterrent.

    Mark & Andres supported this idea  · 

  5. Custom cname in agent download URL

    13 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark & Andres supported this idea  · 

  6. View multiple screens on Splashtop at the same time.

    634 votes

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    33 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Mark & Andres supported this idea  · 

  7. Send system information with Helpdesk Agent support tickets

    260 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark & Andres supported this idea  · 

  8. Revamped Helpdesk Agent

    329 votes

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    Under Review  ·  52 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark & Andres commented  · 

    definitely a customized menu, ability to add desktop, taskbar, and start menu shortcuts.
    ability to customize icon to company logo

  9. alert when agent uninstalled

    1,295 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Mark & Andres supported this idea  · 

  10. Mobile Device Management

    2,191 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Mark & Andres supported this idea  · 

  11. Auto tag

    2 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Mark & Andres shared this idea  · 

  12. Auto-assign tickets with initial reply

    44 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mark & Andres supported this idea  · 

  13. Assign multiple technicians to a ticket

    370 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

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    Mark & Andres commented  · 

    In many cases, mine as an example, there are multi-level IT departments. The lowest level technicians in my dept handle simpler tasks and can also reassign tickets to other higher level technicians.

    My request, and this is something other solutions have already, for ticket assignment automation purposes. We should be able to assign to a group of technicians. This way I do not need to give my level 1 technicians admin access to see all available tickets. If I can group them into "Level 1" and then assign the ticket to "Level 1" then all of my Level 1 Technicians could see the tickets and assign them to themselves or to others.

    Also a toggle setting per group where they can only see their group or select/all other group tickets would be helpful for management purposes.

    Mark & Andres supported this idea  · 

  14. assign default technician

    5 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  15. remove technician

    21 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Mark & Andres supported this idea  · 

  16. Atera Dark Mode

    1,625 votes

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    Under Review  ·  81 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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  17. Office 365 Integration

    1,498 votes

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    Under Review  ·  58 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  18. Password protect the Atera agent from end-user uninstalls

    1,532 votes

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    26 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Mark & Andres supported this idea  ·