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  1. 3 votes

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    Mark & Andres shared this idea  · 
  2. 63 votes

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  3. 3 votes

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  4. 10 votes

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    Mark & Andres commented  · 

    The fact this feature does not exist already is a deterrent.

    Mark & Andres supported this idea  · 
  5. 14 votes

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  6. 269 votes

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  7. 341 votes

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    Mark & Andres commented  · 

    definitely a customized menu, ability to add desktop, taskbar, and start menu shortcuts.
    ability to customize icon to company logo

  8. 1,483 votes

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    Mark & Andres supported this idea  · 
  9. 2,293 votes

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    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Mark & Andres supported this idea  · 
  10. 4 votes

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    Mark & Andres shared this idea  · 
  11. 64 votes

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    Mark & Andres supported this idea  · 
  12. 402 votes

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    Mark & Andres commented  · 

    In many cases, mine as an example, there are multi-level IT departments. The lowest level technicians in my dept handle simpler tasks and can also reassign tickets to other higher level technicians.

    My request, and this is something other solutions have already, for ticket assignment automation purposes. We should be able to assign to a group of technicians. This way I do not need to give my level 1 technicians admin access to see all available tickets. If I can group them into "Level 1" and then assign the ticket to "Level 1" then all of my Level 1 Technicians could see the tickets and assign them to themselves or to others.

    Also a toggle setting per group where they can only see their group or select/all other group tickets would be helpful for management purposes.

    Mark & Andres supported this idea  · 
  13. 7 votes

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    Mark & Andres supported this idea  · 
  14. 128 votes

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    Mark & Andres supported this idea  · 
  15. 1,885 votes

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    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Mark & Andres supported this idea  · 
  16. 1,575 votes

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    Mark & Andres supported this idea  · 
  17. 1,610 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Mark & Andres supported this idea  ·