Settings and activity
17 results found
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3 votes
Mark & Andres
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60 votesMark & Andres
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3 votesMark & Andres
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10 votes
An error occurred while saving the comment Mark & Andres
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13 votesMark & Andres
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268 votesMark & Andres
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338 votes
An error occurred while saving the comment Mark & Andres
commented
definitely a customized menu, ability to add desktop, taskbar, and start menu shortcuts.
ability to customize icon to company logo -
1,457 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Mark & Andres
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2,268 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Mark & Andres
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4 votesMark & Andres
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64 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Mark & Andres
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392 votes
Hey all,
We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.
Your feedback will be invaluable as we shape this feature to meet your needs and preferences.
If you'd like to provide input on this feature, please schedule some time for a call using the link below:
Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.
All the best,
Yakov
An error occurred while saving the comment Mark & Andres
commented
In many cases, mine as an example, there are multi-level IT departments. The lowest level technicians in my dept handle simpler tasks and can also reassign tickets to other higher level technicians.
My request, and this is something other solutions have already, for ticket assignment automation purposes. We should be able to assign to a group of technicians. This way I do not need to give my level 1 technicians admin access to see all available tickets. If I can group them into "Level 1" and then assign the ticket to "Level 1" then all of my Level 1 Technicians could see the tickets and assign them to themselves or to others.
Also a toggle setting per group where they can only see their group or select/all other group tickets would be helpful for management purposes.
Mark & Andres
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7 votesMark & Andres
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126 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Mark & Andres
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1,721 votesMark & Andres
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1,556 votesMark & Andres
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1,587 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Mark & Andres
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The fact this feature does not exist already is a deterrent.