ITSM Improvement - Peripherals
Allow the agent to gather and report any information (S/N, model number, manufacturer) on attached peripherals (mice, keyboard, etc) to allow IT departments to take inventory of these devices.
65
votes
IT Support
shared this idea
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Mark & Andres
commented
Allow agent to gather and report any peripheral data (SN / Model #) for easy inventory and checking based off one device.
Example:
"What does John A. have connected to his laptop?"
Peripherals:
Acer K202HQL, Logitech MK270 -
Taylor Anderson
commented
And allow a button next to discovered devices to add as an asset