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  1. 16 votes

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    Taylor Anderson commented  · 

    It would be amazing to have a 2-way to sync between Hudu and Atera for all the information on both platforms.

    Taylor Anderson supported this idea  · 
  2. 14 votes

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    Taylor Anderson supported this idea  · 
  3. 19 votes

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    Taylor Anderson supported this idea  · 
  4. 95 votes

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    Taylor Anderson supported this idea  · 
  5. 64 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 
  6. 42 votes

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    Taylor Anderson supported this idea  · 
  7. 42 votes

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    Taylor Anderson supported this idea  · 
  8. 369 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 
  9. 20 votes

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    Taylor Anderson shared this idea  · 
  10. 68 votes

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    Taylor Anderson supported this idea  · 
  11. 299 votes

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    Taylor Anderson supported this idea  · 
  12. 1,688 votes

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    Taylor Anderson supported this idea  · 
  13. 381 votes

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    Taylor Anderson supported this idea  · 
  14. 434 votes

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    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Taylor Anderson supported this idea  · 
  15. 846 votes

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    Taylor Anderson supported this idea  · 
  16. 713 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 
  17. 867 votes

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    Taylor Anderson supported this idea  · 
  18. 48 votes

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    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Taylor Anderson shared this idea  · 
  19. 29 votes

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    Taylor Anderson supported this idea  · 
  20. 4 votes

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    Taylor Anderson supported this idea  · 
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