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  1. 18 votes

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    Taylor Anderson commented  · 

    It would be amazing to have a 2-way to sync between Hudu and Atera for all the information on both platforms.

    Taylor Anderson supported this idea  · 
  2. 14 votes

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    Taylor Anderson supported this idea  · 
  3. 20 votes

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    Taylor Anderson supported this idea  · 
  4. 97 votes

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    Taylor Anderson supported this idea  · 
  5. 64 votes

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    Taylor Anderson supported this idea  · 
  6. 48 votes

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  7. 45 votes

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    Taylor Anderson supported this idea  · 
  8. 414 votes

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    Taylor Anderson supported this idea  · 
  9. 20 votes

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  10. 75 votes

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    Taylor Anderson supported this idea  · 
  11. 310 votes

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    Taylor Anderson supported this idea  · 
  12. 1,755 votes

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    Taylor Anderson supported this idea  · 
  13. 390 votes

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    Taylor Anderson supported this idea  · 
  14. 465 votes

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    Taylor Anderson supported this idea  · 
  15. 926 votes

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    Taylor Anderson supported this idea  · 
  16. 771 votes

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    Taylor Anderson supported this idea  · 
  17. 919 votes

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    Taylor Anderson supported this idea  · 
  18. 56 votes

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    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Taylor Anderson shared this idea  · 
  19. 32 votes

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    Taylor Anderson supported this idea  · 
  20. 6 votes

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    Taylor Anderson supported this idea  · 
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