Settings and activity
290 results found
-
18 votes
An error occurred while saving the comment Taylor Anderson supported this idea ·
-
14 votes
Taylor Anderson supported this idea ·
-
20 votes
Taylor Anderson supported this idea ·
-
97 votes
Taylor Anderson supported this idea ·
-
64 votes
Taylor Anderson supported this idea ·
-
48 votes
Taylor Anderson supported this idea ·
-
45 votes
Taylor Anderson supported this idea ·
-
414 votes
Taylor Anderson supported this idea ·
-
20 votes
Taylor Anderson shared this idea ·
-
75 votes
Taylor Anderson supported this idea ·
-
310 votes
Taylor Anderson supported this idea ·
-
1,755 votes
Taylor Anderson supported this idea ·
-
390 votes
Taylor Anderson supported this idea ·
-
465 votes
Taylor Anderson supported this idea ·
-
926 votes
Taylor Anderson supported this idea ·
-
771 votes
Taylor Anderson supported this idea ·
-
919 votes
Taylor Anderson supported this idea ·
-
56 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
Taylor Anderson shared this idea ·
-
32 votes
Taylor Anderson supported this idea ·
-
6 votes
Taylor Anderson supported this idea ·
It would be amazing to have a 2-way to sync between Hudu and Atera for all the information on both platforms.