any update on this. There are a lot of duplicate feature request for the same. They all should be merged together so product team can see the importance of it and implement. This is very critical for organization who work towards getting strong SLA.

Instead of being required to create a new ticket in order to schedule a time for it to trigger, it would be great to take an existing ticket and have it re-open or re-posted to open at a specific time/date.
A lot of our clients will need to be reached out to on a following Monday and having all the information there would be great

Other ticket systems I have used have had an option to delay a ticket.
For example, I get a ticket to renew a license 30 days before it expires. I then delay the ticket by 25 days, and the ticket dissapears from my queue, and reappears as an active ticket 25 days later.

This would be a huge quality of life improvement for me and my team

This tool will be very beneficial since we have customers who require tickets to be implemented within 20 days; until then, the SLA will be breached. The only thing that can stop the SLA in Atera is to schedule the ticket for the required date.
What else can we do so that you can evaluate our request?
Thank you.

My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. "2022-10-15 Server maintenance". When creating a filter just for the status "Scheduled", you can select specific dates with the search field and priorize by sorting the title.

The facility to move a ticket to scheduled tickets.

We frequently process tickets that require further action(s) to be taken after 30, 60, 90+ days from the initial ticket handling. This feature would be amazing to keep things organized.

Not a nice future to have, this is a must to keep your ticket system clean.
We get tickets throughout the year via mail with assignments that are sometimes months away. Should I then throw the ticket away and create a manual ticket? I don't think so. For our company, and the way we use Atera, this is really a game changer.

Please Atera, make this right!

This feature is extremely important. I often have tickets to be solved in 2-3 Weeks. E.G. Hardware Orders, On-Site-Services.
Currently the ticket has to stay open without a date, and i have to remember it on that specific date. An e-mail notification when the given date is reached is necessary.

+1

Please implement this feature.

Please implement this feature.

This is a must for those of us getting tickets about things coming up in 2-3 weeks.

This is exactly what we are looking for. We get new hire tickets that may be 3 weeks out. It is killing my SLA and average time to resolve numbers.

The facility to have a function to change a ticket to a scheduled ticket

The ability to change a ticket either logged by a technician or customer via the portal to a scheduled ticket after arranging with the customer to complete the job/ticket at a later date? for example if an onsite visit is required or if you are awaiting parts to complete the call but don't want this to go towards the SLA time