Settings and activity

26 results found

1. Improved Filtering and Sorting Options in Main User View

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Lisa shared this idea  ·  Feb 26, 2025

2. Calendar Integration for Scheduled Tickets

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   Lisa supported this idea  ·  Feb 26, 2025

3. Display CC in Ticket

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

4. Forward tickets to non technicians.

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

5. Private note

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

6. custom fields tickets

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

7. Ability to subscribe to tickets

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

8. Ability to filter when you search

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

9. Add ability to retroactively flag ticket notes as resolutions

   11 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

10. custom field/form: checkbox with dependencies

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

11. Splitting a customer response into a new ticket

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

12. Export tickets to pdf

    12 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

13. Ability to schedule already open tickets

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

14. Deleting comments

    19 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

15. Pending tickets - follow up date

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

16. Email technician when they have been @ tagged on an internal note of a ticket

    298 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

17. Allow for customization of columns on ticketing screen

    316 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

18. Convert a registered filter into button

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Lisa shared this idea  ·  Feb 26, 2025

19. Add next/previous button on ticket view

    6 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

20. 3cx Ticket Integration.

    22 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 24, 2025