Settings and activity

27 results found

1. Ability to edit Internal Note on ticket

   51 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa commented  ·  Sep 8, 2025  ·  Edit…  ·  Delete…

   Helloooooooooo ? Anyone here ???

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   Lisa supported this idea  ·  Sep 8, 2025

2. Dark Mode

   1,919 votes

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   120 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

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   Lisa commented  ·  Apr 17, 2025  ·  Edit…  ·  Delete…

   ☀️👀

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   Lisa supported this idea  ·  Jan 10, 2025

3. Improved Filtering and Sorting Options in Main User View

   2 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Apr 17, 2025
   Lisa shared this idea  ·  Feb 26, 2025

4. Schedule existing tickets

   197 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa commented  ·  Apr 17, 2025  ·  Edit…  ·  Delete…

   It would be great if users could create scheduled tickets themselves.
   For example: "I'm going on vacation, and when I return, we’ll need to handle this specific topic together" or "A user will be leaving the company on a specific future date."

   Currently, we have to create these tickets for them, which is time-consuming.
   Also, when we do it, users don’t see the ticket in their own list, so it’s hard for them to know whether a task has actually been scheduled or not.

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   Lisa supported this idea  ·  Apr 17, 2025

5. Calendar Integration for Scheduled Tickets

   10 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

6. Display CC in Ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

7. Forward tickets to non technicians.

   6 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

8. Private note

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

9. Ticketing: Customer-specific Custom Fields

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

10. Ability to subscribe to tickets

    16 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

11. Ability to filter when you search

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

12. Add ability to retroactively flag ticket notes as resolutions

    13 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

13. custom field/form: checkbox with dependencies

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

14. Splitting a customer response into a new ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

15. Export tickets to pdf

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

16. Ability to schedule already open tickets

    30 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

17. Deleting comments

    46 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

18. Pending tickets - follow up date

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

19. Email technician when they have been @ tagged on an internal note of a ticket

    332 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

20. Allow for customization of columns on ticketing screen

    355 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025