Settings and activity

28 results found

1. Ability to edit Internal Note on ticket

   48 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa commented  ·  Sep 8, 2025  ·  Edit…  ·  Delete…

   Helloooooooooo ? Anyone here ???

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   Lisa supported this idea  ·  Sep 8, 2025

2. Dark Mode

   1,902 votes

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   118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

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   Lisa commented  ·  Apr 17, 2025  ·  Edit…  ·  Delete…

   ☀️👀

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   Lisa supported this idea  ·  Jan 10, 2025

3. Improved Filtering and Sorting Options in Main User View

   2 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Apr 17, 2025
   Lisa shared this idea  ·  Feb 26, 2025

4. Scheduled ticket for users

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Lisa shared this idea  ·  Apr 17, 2025

5. scheduled tickets

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Apr 17, 2025

6. Calendar Integration for Scheduled Tickets

   8 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

7. Display CC in Ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

8. Forward tickets to non technicians.

   6 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

9. Private note

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Feb 26, 2025

10. Ticketing: Customer-specific Custom Fields

    10 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

11. Ability to subscribe to tickets

    16 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

12. Ability to filter when you search

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

13. Add ability to retroactively flag ticket notes as resolutions

    13 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

14. custom field/form: checkbox with dependencies

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

15. Splitting a customer response into a new ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

16. Export tickets to pdf

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

17. Ability to schedule already open tickets

    27 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

18. Deleting comments

    41 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

19. Pending tickets - follow up date

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025

20. Email technician when they have been @ tagged on an internal note of a ticket

    330 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Feb 26, 2025