Forward tickets to non technicians.
In the old Atera ticketing interface, we could forward a ticket to an email address. This is something we use when a user creates a ticket for a department (like accounting) and no one in accounting is a technician. Therefore, it would be nice to just forward the ticket in an email format.
6
votes
Kenneth Cruzan
shared this idea
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Matthew Lewis
commented
The ticketing system is terrible, the fact we cant forward a ticket in email format straight from the ticketing system is terrible, I missed this is the evaluation and it is hurting already, three weeks in.