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44 results found

  1. Ability to schedule already open tickets

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  2. Ticket Checklist

    296 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kenneth Cruzan commented  · 

    We absolutely need this feature for adding new employees and removing employees, just to name a few examples.

    Kenneth Cruzan supported this idea  · 
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    Kenneth Cruzan commented  · 

    I really need this feature to create checklist for things like setting up new employees or removing employees. Syncro has this but they call it worksheets. Example for New Employee Setup could contain:
    Install Agent on Machine
    Add User to Domain
    Add user to M365
    Install updates
    Setup User on phone system
    Add user to public folder calendar

    I just would like to see it have a list of items, then a box next to item for writing any special instructions and finally a check box to show it complete. Pretty simple and straight forward.

  3. Please simplify the login process

    56 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello,We got your idea! Thank you so much for taking the time to send it. We’ll keep an eye on how many others also want this feature, and keep you posted if a decision is reached to add it as a new Atera feature.

    Kenneth Cruzan supported this idea  · 

  4. merging tickets

    61 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  5. Email technician when they have been @ tagged on an internal note of a ticket

    317 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  6. Notifications by text message when tickets created or assigned

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kenneth Cruzan shared this idea  · 

  7. Forward tickets to non technicians.

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kenneth Cruzan shared this idea  · 

  8. Multiple Ticket-Tabs within Atera

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  9. Desktop notifications

    97 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  10. Allow for customization of columns on ticketing screen

    334 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  11. Schedule existing tickets

    173 votes

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    18 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kenneth Cruzan supported this idea  · 

  12. Live screenshot of device to see user activity

    412 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kenneth Cruzan supported this idea  · 

  13. Hardware inventory

    639 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  14. Ubiquiti Integration

    918 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  15. Free Dashboard Account

    912 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  16. Search; default exclude closed/resolved tickets

    3 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  17. Ticket Search - Search within tickets to find previously solved issues

    31 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kenneth Cruzan supported this idea  · 

  18. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kenneth Cruzan supported this idea  · 

  19. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Kenneth Cruzan supported this idea  · 

  20. Technician email alerts from internal notes

    23 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Kenneth Cruzan supported this idea  · 
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