Settings and activity

44 results found

1. Ability to schedule already open tickets

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Feb 6, 2025

2. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan commented  ·  Feb 6, 2025  ·  Edit…  ·  Delete…

   We absolutely need this feature for adding new employees and removing employees, just to name a few examples.

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   Kenneth Cruzan supported this idea  ·  Feb 6, 2025
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   Kenneth Cruzan commented  ·  Nov 30, 2023  ·  Edit…  ·  Delete…

   I really need this feature to create checklist for things like setting up new employees or removing employees. Syncro has this but they call it worksheets. Example for New Employee Setup could contain:
   Install Agent on Machine
   Add User to Domain
   Add user to M365
   Install updates
   Setup User on phone system
   Add user to public folder calendar

   I just would like to see it have a list of items, then a box next to item for writing any special instructions and finally a check box to show it complete. Pretty simple and straight forward.

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3. Please simplify the login process

   58 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

4. merging tickets

   62 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

5. Email technician when they have been @ tagged on an internal note of a ticket

   323 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

6. Notifications by text message when tickets created or assigned

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan shared this idea  ·  Sep 24, 2024

7. Forward tickets to non technicians.

   6 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan shared this idea  ·  Jun 3, 2024

8. Multiple Ticket-Tabs within Atera

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Jun 3, 2024

9. Desktop notifications

   97 votes

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   3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Nov 21, 2023

10. Allow for customization of columns on ticketing screen

    337 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

11. Schedule existing tickets

    173 votes

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    18 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

12. Live screenshot of device to see user activity

    414 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

13. Hardware inventory

    644 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

14. Ubiquiti Integration

    926 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

15. Free Dashboard Account

    919 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

16. Search; default exclude closed/resolved tickets

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Jul 13, 2023

17. Ticket Search - Search within tickets to find previously solved issues

    32 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Jul 13, 2023

18. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Apr 19, 2023

19. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Apr 19, 2023

20. Technician email alerts from internal notes

    23 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Apr 19, 2023