Settings and activity

43 results found

1. Ability to schedule already open tickets

   18 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Feb 6, 2025

2. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   An error occurred while saving the comment
   Kenneth Cruzan commented  ·  Feb 6, 2025  ·  Edit…  ·  Delete…

   We absolutely need this feature for adding new employees and removing employees, just to name a few examples.

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   Kenneth Cruzan supported this idea  ·  Feb 6, 2025
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   Kenneth Cruzan commented  ·  Nov 30, 2023  ·  Edit…  ·  Delete…

   I really need this feature to create checklist for things like setting up new employees or removing employees. Syncro has this but they call it worksheets. Example for New Employee Setup could contain:
   Install Agent on Machine
   Add User to Domain
   Add user to M365
   Install updates
   Setup User on phone system
   Add user to public folder calendar

   I just would like to see it have a list of items, then a box next to item for writing any special instructions and finally a check box to show it complete. Pretty simple and straight forward.

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3. Please simplify the login process

   61 votes

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   7 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

4. merging tickets

   62 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

5. Email technician when they have been @ tagged on an internal note of a ticket

   327 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

6. Notifications by text message when tickets created or assigned

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan shared this idea  ·  Sep 24, 2024

7. Forward tickets to non technicians.

   6 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan shared this idea  ·  Jun 3, 2024

8. Desktop notifications

   98 votes

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   3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Nov 21, 2023

9. Allow for customization of columns on ticketing screen

   345 votes

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   42 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Nov 21, 2023

10. Schedule existing tickets

    175 votes

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    19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

11. Live screenshot of device to see user activity

    421 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

12. Hardware inventory

    652 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

13. Ubiquiti Integration

    934 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

14. Free Dashboard Account

    942 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

15. Search; default exclude closed/resolved tickets

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Jul 13, 2023

16. Ticket Search - Search within tickets to find previously solved issues

    32 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Jul 13, 2023

17. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Apr 19, 2023

18. Assign multiple technicians to a ticket

    403 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Apr 19, 2023

19. Technician email alerts from internal notes

    24 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Apr 19, 2023

20. Deeper Integration

    26 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Feb 12, 2023