Settings and activity

42 results found

1. Ability to schedule already open tickets

   27 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Feb 6, 2025

2. Ticket Checklist

   307 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

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   Kenneth Cruzan commented  ·  Feb 6, 2025  ·  Edit…  ·  Delete…

   We absolutely need this feature for adding new employees and removing employees, just to name a few examples.

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   Kenneth Cruzan supported this idea  ·  Feb 6, 2025
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   Kenneth Cruzan commented  ·  Nov 30, 2023  ·  Edit…  ·  Delete…

   I really need this feature to create checklist for things like setting up new employees or removing employees. Syncro has this but they call it worksheets. Example for New Employee Setup could contain:
   Install Agent on Machine
   Add User to Domain
   Add user to M365
   Install updates
   Setup User on phone system
   Add user to public folder calendar

   I just would like to see it have a list of items, then a box next to item for writing any special instructions and finally a check box to show it complete. Pretty simple and straight forward.

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3. Please simplify the login process

   63 votes

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   7 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

4. merging tickets

   63 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

5. Email technician when they have been @ tagged on an internal note of a ticket

   329 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

6. Text Message (SMS) Alerts

   36 votes

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   9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Kenneth Cruzan commented  ·  Sep 24, 2024  ·  Edit…  ·  Delete…

   Ticket Automation rules can be made to email technicians when ticket created or assigned. I have been able to add to email to text for mobile carriers but recently, we get bounce back notification when emailing "mobilenumber@txt.att.net". Would be nice feature to allow for sending message by text.

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   Kenneth Cruzan supported this idea  ·  Sep 24, 2024

7. Forward tickets to non technicians.

   6 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan shared this idea  ·  Jun 3, 2024

8. Desktop notifications

   99 votes

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   3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Nov 21, 2023

9. Allow for customization of columns on ticketing screen

   351 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kenneth Cruzan supported this idea  ·  Nov 21, 2023

10. Schedule existing tickets

    175 votes

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    19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

11. Live screenshot of device to see user activity

    427 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

12. Ubiquiti Integration

    950 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

13. Free Dashboard Account

    948 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Nov 21, 2023

14. Search; default exclude closed/resolved tickets

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Jul 13, 2023

15. Ticket Search - Search within tickets to find previously solved issues

    32 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Jul 13, 2023

16. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    29 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Apr 19, 2023

17. Assign multiple technicians to a ticket

    407 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Apr 19, 2023

18. Technician email alerts from internal notes

    24 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Apr 19, 2023

19. Deeper Integration

    26 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Feb 12, 2023

20. When agent is deleted automatically remove / uninstall bitdefender

    24 votes

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    0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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    Kenneth Cruzan supported this idea  ·  Feb 12, 2023