Please simplify the login process
When logging in, here's what I have to do
- Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
- Enter my email address, click "continue"
- A password field appears. Enter my password.
- I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
- I click "Try another method"
- I then click "Google Authentication or similar"
- On the following page a OTP field appears for my rolling code
Only after all this can I log in and get to working.
Now this wouldn't be so much of an issue if Atera didn't keep logging me out every fwe. I find myself going through this process multiple times a day.
I believe this might be some sort of concurrent-login protection DRM that is triggering me to get signed out all the time - I have 4 total computers I work from -- my laptop, my jumpbox virtual machine, my desktop at home and a desktop computer in the office, plus my iPhone where I have the app installed.
At the very least, steps 2/3/4 and steps 5/6/7 could be all rolled into two separate steps perhaps.
Plus the login process for the iOS app is similarly convoluted and just as forgetful of my credentials as the web!
Please, can something be done to resolve this?! I did actually speak to chat about it but I have a VERY
Amit Prabhu
shared this idea
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Jenny Council
commented
YES! This is a major UI issue. And a serious annoyance. It drives me to use the mobile app more than the desktop whenever I can because it stays logged in longer.
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Jenny Council
commented
YES YES YES! This login is so annoying. I assume security, but it is a big UI problem. I generally use the app over desktop because it stays logged in longer.