Please simplify the login process
When logging in, here's what I have to do
- Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
- Enter my email address, click "continue"
- A password field appears. Enter my password.
- I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
- I click "Try another method"
- I then click "Google Authentication or similar"
- On the following page a OTP field appears for my rolling code
Only after all this can I log in and get to working.
Now this wouldn't be so much of an issue if Atera didn't keep logging me out every fwe. I find myself going through this process multiple times a day.
I believe this might be some sort of concurrent-login protection DRM that is triggering me to get signed out all the time - I have 4 total computers I work from -- my laptop, my jumpbox virtual machine, my desktop at home and a desktop computer in the office, plus my iPhone where I have the app installed.
At the very least, steps 2/3/4 and steps 5/6/7 could be all rolled into two separate steps perhaps.
Plus the login process for the iOS app is similarly convoluted and just as forgetful of my credentials as the web!
Please, can something be done to resolve this?! I did actually speak to chat about it but I have a VERY
Amit Prabhu
shared this idea
Hello,We got your idea! Thank you so much for taking the time to send it. We’ll keep an eye on how many others also want this feature, and keep you posted if a decision is reached to add it as a new Atera feature.
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Stuart Hill
commented
I had this and performed a reset of my Atera MFA, now it works - give this a try ?
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Aaron Rhoads
commented
Simplification would be wonderful. I can't use face or fingerprint from my main computer, so having to click so many extra times to confirm using a standard method of authentication (password/otp) is rather ridiculous.
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Jenny Council
commented
YES! This is a major UI issue. And a serious annoyance. It drives me to use the mobile app more than the desktop whenever I can because it stays logged in longer.
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Jenny Council
commented
YES YES YES! This login is so annoying. I assume security, but it is a big UI problem. I generally use the app over desktop because it stays logged in longer.