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23 results found

  1. Ticket dynamic fields / Snippets - More available fields, fields customization (consolidated)

    43 votes

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    20 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Aaron Rhoads commented  · 

    Add a snippet for Technician Group. That way if a ticket is assigned to a group instead of a tech the notification email will say which group has it.

  2. Revamped Helpdesk Agent

    343 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Aaron Rhoads supported this idea  · 
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    Aaron Rhoads commented  · 

    Bring back the chat feature without the AI agent. Sometimes it would be nice to chat instead of using email, but the only way to do that now is to have AI, or do a Splashtop session just to chat.

  3. Ability to mark devices as "Inactive"

    27 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Aaron Rhoads supported this idea  · 

  4. Slashtop Chatting

    3 votes

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    0 comments  ·  Ideas and Feedback » Splashtop  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  5. Add the ability to see if the User's Helpdesk Agent is "Enabled" or not

    3 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  6. Helpdesk agent install automatically when Atera agent gets installed

    44 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  7. Helpdesk Agent Features

    9 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  8. Custom Fields per client

    49 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  9. Ticketing: Customer-specific Custom Fields

    11 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  10. MSP Version: All settings per customer

    5 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  11. Customer Portal / Service portal suggested improvements (consolidated)

    166 votes

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    27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Aaron Rhoads commented  · 

    Additional use case: We have a ticket form for onboarding that started as being for one customer and some other customers have started using it, but their HR system is different so what is a required field for large Customer A (i.e. ID badge number) isn't even a thought for small/medium Customer B. It would be very undesirable to have to label the forms Customer A Onboarding and Customer<x> Onboarding.

    Aaron Rhoads supported this idea  · 

  12. Portal / Form Ticket Template - Improvements (consolidated)

    39 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  13. HTTP / HTTPs Admin Portals for Devices

    78 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  14. knowbe4

    45 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Aaron Rhoads supported this idea  · 

  15. Ability to edit Internal Note on ticket

    48 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  16. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  17. Please simplify the login process

    68 votes

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    9 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Aaron Rhoads supported this idea  · 
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    Aaron Rhoads commented  · 

    Simplification would be wonderful. I can't use face or fingerprint from my main computer, so having to click so many extra times to confirm using a standard method of authentication (password/otp) is rather ridiculous.

  18. Live screenshot of device to see user activity

    431 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Aaron Rhoads supported this idea  · 

  19. Automatically close Alert tickets when resolved

    209 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Aaron Rhoads supported this idea  · 

  20. Email technician when they have been @ tagged on an internal note of a ticket

    330 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Aaron Rhoads supported this idea  · 
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