You must consider this more seriously... we have a major gap in our device tracking. We should be able to generate a report of all decommissioned hardware should our clients ever require this information. This has happened to us in the past, and we thankfully kept a spreadsheet tracking basic computer information and serial numbers for an auditable report.

Please also consider that when the Atera agent is uninstalled from a device, whether intentionally or by accident, these should be identifiable for reinstallation or archival. Not all devices are physically recycled when we need to remove them from our active management.

In that regard, when an agent is reinstalled, Atera creates a DUPLICATE instead of attaching to the existing device record... this obliterates all hope of device history... absolutely unacceptable, this must be addressed immediately.

It would be extremely helpful if Atera offered the opportunity to manually deactivate agents without deleting it completely from the system. There are often devices that are retired or temporarily inactive, but the data of which we still need for documentation or reporting purposes. At the moment, however, we only have the option of leaving them in the system, which means that they are still shown in reports and in patch management-which leads to confusion and unnecessary notifications.

Application:

Archiving: Devices that are no longer used actively are to be archived without being completely removed. In this way, historical data for audits or reports are retained.

Reduction of alarm flood: Disabled agents are to be removed from patch management and other automated monitoring processes in order to obtain a clearer presentation and less unnecessary warnings and notifications.
Flexible device management: Administrators could keep devices that may be reactivated again, keep it more easily in the system and, if necessary, take it back into active operation with minimal effort.
Expected functionality:

A "disable" button in the agent settings that sets the agent on "inactive", so that it is hidden from monitoring and patch management views.

A filter or a category for deactivated devices that can be easily reactivated at any time.
Optional settings as to whether and which reports should continue to consider these deactivated devices.
The device management in Atera would consider this function considerably and ensure more clarity in daily work.

Thank you for taking this suggestion into account!

great idea!
but then any device view (global and customer) should have an option button to show retired or not...