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Ability to edit Internal Note on ticket

I really wish we had the ability to edit an internal note. In the event of an error, it would be nice to be able to hit an edit button and change an internal note.

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Ryan shared this idea  ·   ·  Report…  ·  Admin →
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  • Jerrod Hoaas commented  ·   ·  Report

    i didnt even consider that this wasnt an option until i just went to delete an internal comment that posted twice. I cant believe how much basic functionality Atera has missed on their ticketing system. Its almost like they made it without talking to anyone who has ever used one.

  • RGV Office commented  ·   ·  Report

    I highly recommend for this option. This post was created in April 2024 and still no change. Even Deleting like Sergey Permin mentioned would be nice. There are other ticketing software that provide an edit option or delete which is basic but not on Atera, not sure why its so hard to get.