Settings and activity

16 results found

1. Ability to edit Internal Note on ticket

   46 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   James King commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   How can there not be an edit option on an internal note? This is basic, at minimum give the option with permissions to adjust this based on the technician role/admin functionality.

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   James King supported this idea  ·  Aug 5, 2025

2. Mobile App: Start/Stop/Restart Windows Services on a device

   19 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

3. Mobile app start in tickets screen

   6 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

4. Access to KB’s from mobile app!

   11 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

5. White label mobile app for your customers

   387 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

6. stay logged in to mobile app

   6 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

7. Mobile App ticket assignment

   12 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

8. Ticket Export

   13 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 28, 2025

9. ticket notifications

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 28, 2025

10. Ticket splitting

    19 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

11. Clone scheduled ticket

    26 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

12. Print a Ticket

    127 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

13. Project Ticket

    243 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

14. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    James King supported this idea  ·  Jul 28, 2025

15. Knowledge base access from a ticket

    14 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

16. Duplicate or copy an existing ticket

    10 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025