Settings and activity

17 results found

1. data portability

   5 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jun 24, 2026

2. Option to require the AI assistant looks at the knowledgebase before anything else

   13 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jun 24, 2026

3. Automation trigger for new internal comments

   8 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   James King commented  ·  Jun 24, 2026  ·  Edit…  ·  Delete…

   automation to add a comment into a ticket i.e. security documentation for tech to follow for incident response when specific trigger is met

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   James King supported this idea  ·  Jun 24, 2026

4. Edit Ticket Notes

   298 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   James King commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   How can there not be an edit option on an internal note? This is basic, at minimum give the option with permissions to adjust this based on the technician role/admin functionality.

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   James King supported this idea  ·  Aug 5, 2025

5. Mobile App: Start/Stop/Restart Windows Services on a device

   20 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

6. Mobile app start in tickets screen

   6 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

7. Access to KB’s from mobile app!

   12 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

8. White label mobile app for your customers

   394 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

9. stay logged in to mobile app

   6 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   James King supported this idea  ·  Jul 31, 2025

10. Mobile App ticket assignment

    12 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 31, 2025

11. Ticket Export

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

12. ticket notifications

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

13. Ticket splitting

    22 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

14. Clone scheduled ticket

    27 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

15. Project Ticket

    248 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025

16. Ticket Checklist

    320 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    James King supported this idea  ·  Jul 28, 2025

17. Knowledge base access from a ticket

    16 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    James King supported this idea  ·  Jul 28, 2025