Ticket splitting
Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.
7
votes
Mark Hogan
shared this idea
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Heidi Pope
commented
This is a huge need for us as well. Far too often users combine every issue they're currently experiencing in one ticket and we have SMEs that we send the tickets to and right now have to manually create separate ones vs just being able to click "split" like we can merge.