← Ideas and Feedback

Have an idea for a new feature?

Ideas and Feedback: Tickets

Categories

(thinking…)

Project Ticket

Project Ticket - separate Tab like Scheduled Tickets.
This ticket should not be excluded from SLA counting

87 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

jan shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Under Review  ·  AdminNir Gilbert (Admin, Atera) responded  · 

Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Cat Goode commented  ·   ·  Flag as inappropriate

    I have been asking for this since I first started using Atera back in 2018. Please stop considering the feature and implement it. Thanks.

  • Greg Lindberg commented  ·   ·  Flag as inappropriate

    I would like to add to this. A Project could be a bucket of tickets. Also have a back log status, not started. A place to keep and organize future projects.

  • dennis commented  ·   ·  Flag as inappropriate

    The ticket should be excluded from SLA Counting!
    Project tickets should have it's own queue, the nature of a project ticket is that it's open for a longer time than a support ticket. A separate flow for project would be very nice.