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Project Ticket

Project Ticket - separate Tab like Scheduled Tickets.
This ticket should not be excluded from SLA counting

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jan shared this idea  ·   ·  Report…  ·  Admin →
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  • Brent Owens commented  ·   ·  Report

    This would be a huge help to my department as well. We have lots of tickets that would be projects that stay open for weeks or months and skew our reports.

  • Heidi Pope commented  ·   ·  Report

    This would be very helpful as right now we had to utilize one of the SLA options & just make it have no SLA and then change each project ticket to that.

  • jded commented  ·   ·  Report

    This is very important to us. At the moment we are having to use standard tickets for projects, but there are no stages for progress/sign-off, we cannot crate tickets/tasks that fall under larger projects, and using the standard tickets for projects (that often are open for long periods of time) is skewing our support metrics such as average ticket closure time, which is very frustrating.

  • Dennis Schraa | Digisens commented  ·   ·  Report

    This would be nice. A Project which has tickets behind it and when al tickets are closed the project can be resolved and billed to the customer.

    This way we do not have to work inside one ticket, which is quite awkward at times.

  • Cat Goode commented  ·   ·  Report

    I have been asking for this since I first started using Atera back in 2018. Please stop considering the feature and implement it. Thanks.

  • Greg Lindberg commented  ·   ·  Report

    I would like to add to this. A Project could be a bucket of tickets. Also have a back log status, not started. A place to keep and organize future projects.

  • dennis commented  ·   ·  Report

    The ticket should be excluded from SLA Counting!
    Project tickets should have it's own queue, the nature of a project ticket is that it's open for a longer time than a support ticket. A separate flow for project would be very nice.