Project Ticket - separate Tab like Scheduled Tickets.
This ticket should not be excluded from SLA counting
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Cat Goode commented
I have been asking for this since I first started using Atera back in 2018. Please stop considering the feature and implement it. Thanks.
Greg Lindberg commented
I would like to add to this. A Project could be a bucket of tickets. Also have a back log status, not started. A place to keep and organize future projects.
The ticket should be excluded from SLA Counting!
Project tickets should have it's own queue, the nature of a project ticket is that it's open for a longer time than a support ticket. A separate flow for project would be very nice.