Settings and activity

32 results found

1. Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time

   8 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Jul 3, 2025

2. Emails to other than the requester

   67 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

3. Label printing for assett management

   70 votes

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   4 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Brent Owens supported this idea  ·  Mar 26, 2025

4. Projects Pane

   56 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

5. Ticket Type = Project

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

6. Project Management

   17 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Mar 26, 2025

7. Project Ticket

   247 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens commented  ·  Mar 26, 2025  ·  Edit…  ·  Delete…

   This would be a huge help to my department as well. We have lots of tickets that would be projects that stay open for weeks or months and skew our reports.

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   Brent Owens supported this idea  ·  Nov 7, 2023

8. Place Knowledge Article in Ticket Response

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 16, 2024

9. set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 8, 2024

10. First response time on ticket list

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Feb 8, 2024

11. Improve adding Manual Time Entries

    225 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Feb 8, 2024

12. how to add printer

    5 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Jan 25, 2024

13. Printer management

    151 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brent Owens commented  ·  Jan 25, 2024  ·  Edit…  ·  Delete…

    This would be a huge feature for me. Being able to install printers remotely would save us tons of time

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    Brent Owens supported this idea  ·  Jan 25, 2024

14. install printer drivers

    5 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Jan 25, 2024

15. Ubiquiti Integration

    963 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Brent Owens supported this idea  ·  Nov 27, 2023

16. MS Office Updates

    787 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Brent Owens supported this idea  ·  Nov 27, 2023

17. Multi-Site Support

    411 votes

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    35 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

18. Ability for ticket automation rules to ignore "Out of Office" replies

    9 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

19. Documentation Management

    1,260 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

20. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    815 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023