Settings and activity

29 results found

1. Place Knowledge Article in Ticket Response

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  February 16, 2024

2. set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  February 08, 2024

3. Add Public Holidays for Business hours

   9 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  February 08, 2024

4. First response time on ticket list

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  February 08, 2024

5. Ticket Business Hours

   6 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  February 08, 2024

6. how to add printer

   4 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  January 25, 2024

7. Printer management

   130 votes

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   4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   An error occurred while saving the comment
   Brent Owens commented  ·  January 25, 2024  ·  Edit…  ·  Delete…

   This would be a huge feature for me. Being able to install printers remotely would save us tons of time

   Save Submitting...
   Brent Owens supported this idea  ·  January 25, 2024

8. install printer drivers

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  January 25, 2024

9. Ubiquiti Integration

   617 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  November 27, 2023

10. MS Office Updates

    538 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  November 27, 2023

11. Multi-Site Support

    284 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  November 07, 2023

12. Ability for ticket automation rules to ignore "Out of Office" replies

    4 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  November 07, 2023

13. Documentation Management

    1,195 votes

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    Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  November 07, 2023

14. Asset labels & QR codes

    122 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  November 07, 2023

15. Integration with UniFi Cloud

    870 votes

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    21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  November 07, 2023

16. Ticket Type - Tasks

    21 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  November 07, 2023

17. Ticket Checklist

    258 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

    
    

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best,

    Yakov

    Brent Owens supported this idea  ·  November 07, 2023

18. Customizable Step by Step Task Automation

    10 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  November 07, 2023

19. Ability to set Technician status to away, vacation, or project so that they are not assigned tickets during this time.

    11 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  November 07, 2023

20. Ability to create tickets that are master tickets with sub tickets attached to it. mainly for bigger projects.

    51 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  November 07, 2023