Settings and activity

28 results found

1. Place Knowledge Article in Ticket Response

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 16, 2024

2. set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 8, 2024

3. First response time on ticket list

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 8, 2024

4. Ticket Business Hours

   6 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Feb 8, 2024

5. how to add printer

   4 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Jan 25, 2024

6. Printer management

   138 votes

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   4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   An error occurred while saving the comment
   Brent Owens commented  ·  Jan 25, 2024  ·  Edit…  ·  Delete…

   This would be a huge feature for me. Being able to install printers remotely would save us tons of time

   Save Submitting...
   Brent Owens supported this idea  ·  Jan 25, 2024

7. install printer drivers

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Jan 25, 2024

8. Ubiquiti Integration

   850 votes

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   6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Brent Owens supported this idea  ·  Nov 27, 2023

9. MS Office Updates

   715 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Brent Owens supported this idea  ·  Nov 27, 2023

10. Multi-Site Support

    289 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

11. Ability for ticket automation rules to ignore "Out of Office" replies

    7 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

12. Documentation Management

    1,228 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

13. Asset labels & QR codes

    135 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  Nov 7, 2023

14. Integration with UniFi Cloud

    942 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  Nov 7, 2023

15. Ticket Type - Tasks

    25 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  Nov 7, 2023

16. Ticket Checklist

    280 votes

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    17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

    
    

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best,

    Yakov

    Brent Owens supported this idea  ·  Nov 7, 2023

17. Customizable Step by Step Task Automation

    11 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

18. Technician Out of Office

    29 votes

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

19. Parent & Child ticket relations

    63 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brent Owens supported this idea  ·  Nov 7, 2023

20. Project Management Tool

    127 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brent Owens supported this idea  ·  Nov 7, 2023