I've seen this capability in other PSA's we demo'd before choosing Atera - honestly I was surprised Atera did not have this feature - even the freebie helpdesks have accommodated for this.

It would be great for the ticketing system to have the ability to ignore out of office replies - discard them like they never came through.

I've typically seen this as an option to ignore emails based on a regex string for the Subject; something like this has worked for us with previous ticketing systems:

([Oo]ut of( the)? [Oo]ffice)|([Aa]uto(matic)?[- ]?[Rr]eply)

Thanks for considering!