Ability for ticket automation rules to ignore "Out of Office" replies
I've seen this capability in other PSA's we demo'd before choosing Atera - honestly I was surprised Atera did not have this feature - even the freebie helpdesks have accommodated for this.
It would be great for the ticketing system to have the ability to ignore out of office replies - discard them like they never came through.
I've typically seen this as an option to ignore emails based on a regex string for the Subject; something like this has worked for us with previous ticketing systems:
([Oo]ut of( the)? [Oo]ffice)|([Aa]uto(matic)?[- ]?[Rr]eply)
Thanks for considering!
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Ben Ahlquist
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