The ability to have a site/client and then create multiple locations within that site/client so that it is less crowded in the main sites tab. For instance we have 8 companies that each have 12 locations or more. So it would be nice to create a company in the sites tab and then within that create the various locations.

The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right time. The only workaround for this is to have a new automation profile for each site/country which means more work for us in creating them and managing them.

I think is really part of a redesign of the site navigation. Instead of the modern looking tiles we would need something akin to folder based navigation with each item being an object which can be dragged and dropped into a given folder to be reclassified. Select customer > site > then the options would be Devices (Desktops, Laptops, Servers, Network (Wired, Wireless, WAN, UPS, Printer, ect)), Documentation (Passwords, RTFM, IT Glue or other integration), Users (Grouped by selectable tags), Tickets (Grouped by selectable/customizable tags)

Multiple sites supported, generally filter them according to group, silver, gold etc. Need this to stay stationary and not have to open and filter every time.

Thanks
Rose

I have 3 companies under the same roof, but for me, searching a closed/resolved ticket is impossible. There has to be better search features.
Also the ability to change or make activity status. What if I am waiting on a part? It just shows pending as if I am not doing anything, meanwhile the clock is running and I look as though I'm not doing my job.
Speaking of sort, why can't you sort devices, or even customers devices? Under devices, I have to go page by page to find a device?
It would also be helpful to see at a glance what user is actually logged into their system. "User activity" is blank most of the time, but I have been in situations where I have logged in and they are working.
I have a bunch more, but not a lot of time, but those few would save hours at the end of the week.

To support multi-site we need the network discovery tool fixed. Being able to onboard multiple stations from multiple networks would be great. The product does not support this and can't even enter or declare network addresses to scan. Part of onboarding or gaining customer is the ability to scan their networks in order to provide an estimate (computers, peripherals, routers, switches).

Anything beyond folders or tags would be very welcome. Addresses and floor plans, user/device locations, network map for each location, GUI with objects for the different devices linked to the correct agent, different operating hours, assign users to the right location, etc.

Under the Customers details, I would suggest having a Site tab that lists the Site information and demographics. Some have suggested having an IP field, which I agree.

During an Agent Deployment, allow us to choose Customer -> Site to give a unique Identifier to the agent being deployed to a specific site.

The ability to share multiple devices with the same user or even groups of computers with a single user would be great.

I co-manage with local IT in most businesses I support and this can be quite painful. Specifically when I have to add a tech license for them and they click on the "Get Rewards" tab you have added pitching your services.

We need to be able to have one contact for multiple sites.

I have a few with multiple offices, as a workaround i use the folders option in devices, so Site A Servers, Site A workstations, Site A SNMP devices, Site B Servers etc....

This would be really helpful. On customers with multiple sites, it would be great to be able to define these sites within customer management. This way, we can define contacts that belong to specific sites, as well as associate assets with specific sites. Apart from the aesthetic part of being able to view customers in an organized manner, there is a considerable functional aspect to this (i.e. a ticket comes in from a specific user and you immediately know the location of the user). Taking it a step further, these site associations can be further used in various automations (i.e. perform patch installation at a specific time depending on the site)

One business will have multiple locations/offices and I'd love to see some kind of small integration for that outside of just having to add them to folders. Perhaps even a "Sort by IP" that would bunch them based on internet broadcast IP. If you have several PCs on the same public IP then surely they are all in the same office. Just shooting from the hip with ideas really.