Settings and activity

25 results found

1. Close Tickets - No notification

   11 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dawn Gwinn commented  ·  Mar 6, 2023  ·  Edit…  ·  Delete…

   Fun fact. If someone has out of office turned on, you can't close a ticket. It keeps reopening!

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   Dawn Gwinn supported this idea  ·  Feb 8, 2023
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   Dawn Gwinn commented  ·  Feb 8, 2023  ·  Edit…  ·  Delete…

   I appreciate the help, but from the article it appears this is for "new ticket" generation. So the rule is when a new ticket is created. Also, there is no "Private" option anymore. I'm looking for when a user sends a ticket out during the day, and I close it at night. So I have to keep tickets open for an additional 8 hours which skews my performance. =o(

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   Dawn Gwinn shared this idea  ·  Nov 10, 2022

2. Veeam Backup Integration

   422 votes

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   17 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Veeam integration is planned.

   
   

   Thank you for helping us improve Atera!

   Dawn Gwinn supported this idea  ·  Jan 4, 2023

3. Overall improvement of Patch Management

   329 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Dawn Gwinn supported this idea  ·  Jan 4, 2023

4. Separate Software & Hardware updates - Add column to show only Driver Updates

   65 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Dawn Gwinn supported this idea  ·  Jan 4, 2023

5. Install agent on Synology, QNAP or Raspberry Pi

   362 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Dawn Gwinn supported this idea  ·  Jan 4, 2023

6. Alert when agent uninstalled

   1,480 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Dawn Gwinn supported this idea  ·  Jan 4, 2023

7. Display the current active user

   53 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Dawn Gwinn supported this idea  ·  Nov 14, 2022

8. Waiting Status that stops the ticket average times

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dawn Gwinn shared this idea  ·  Nov 10, 2022

9. ticket status change

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Dawn Gwinn supported this idea  ·  Nov 10, 2022

10. Schedule existing tickets

    173 votes

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    18 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Nov 10, 2022

11. Multi-Site Support

    297 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Dawn Gwinn commented  ·  Mar 13, 2022  ·  Edit…  ·  Delete…

    I have 3 companies under the same roof, but for me, searching a closed/resolved ticket is impossible. There has to be better search features.
    Also the ability to change or make activity status. What if I am waiting on a part? It just shows pending as if I am not doing anything, meanwhile the clock is running and I look as though I'm not doing my job.
    Speaking of sort, why can't you sort devices, or even customers devices? Under devices, I have to go page by page to find a device?
    It would also be helpful to see at a glance what user is actually logged into their system. "User activity" is blank most of the time, but I have been in situations where I have logged in and they are working.
    I have a bunch more, but not a lot of time, but those few would save hours at the end of the week.

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12. Send system information with Helpdesk Agent support tickets

    268 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Oct 25, 2021

13. White label mobile app for your customers

    385 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Oct 25, 2021

14. Mobile App Improvements

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    Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Oct 25, 2021

15. Chat feature from the mobile app.

    70 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Oct 19, 2021

16. Devices Tab

    100 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Oct 19, 2021

17. possibility of setting different thresholds for volumes on the same server for example

    36 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Oct 19, 2021

18. Change the durations to actual timestamps on Alerts

    19 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Oct 19, 2021

19. Add event details for failed logins

    50 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Oct 19, 2021

20. Auto resolve eventlog alerts

    45 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Dawn Gwinn supported this idea  ·  Oct 19, 2021