Settings and activity
26 results found
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11 votes
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Dawn Gwinn
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An error occurred while saving the comment Dawn Gwinn
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I appreciate the help, but from the article it appears this is for "new ticket" generation. So the rule is when a new ticket is created. Also, there is no "Private" option anymore. I'm looking for when a user sends a ticket out during the day, and I close it at night. So I have to keep tickets open for an additional 8 hours which skews my performance. =o(
Dawn Gwinn
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379 votes
Veeam integration is planned.
Thank you for helping us improve Atera!
Dawn Gwinn
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303 votesDawn Gwinn
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57 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Dawn Gwinn
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325 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dawn Gwinn
supported this idea
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1,295 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Dawn Gwinn
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46 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Dawn Gwinn
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2 votesDawn Gwinn
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6 votesDawn Gwinn
supported this idea
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162 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dawn Gwinn
supported this idea
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284 votes
An error occurred while saving the comment Dawn Gwinn
commented
I have 3 companies under the same roof, but for me, searching a closed/resolved ticket is impossible. There has to be better search features.
Also the ability to change or make activity status. What if I am waiting on a part? It just shows pending as if I am not doing anything, meanwhile the clock is running and I look as though I'm not doing my job.
Speaking of sort, why can't you sort devices, or even customers devices? Under devices, I have to go page by page to find a device?
It would also be helpful to see at a glance what user is actually logged into their system. "User activity" is blank most of the time, but I have been in situations where I have logged in and they are working.
I have a bunch more, but not a lot of time, but those few would save hours at the end of the week. -
260 votesDawn Gwinn
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369 votesDawn Gwinn
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679 votesDawn Gwinn
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63 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dawn Gwinn
supported this idea
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94 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dawn Gwinn
supported this idea
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34 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dawn Gwinn
supported this idea
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18 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dawn Gwinn
supported this idea
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45 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dawn Gwinn
supported this idea
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42 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Dawn Gwinn
supported this idea
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Fun fact. If someone has out of office turned on, you can't close a ticket. It keeps reopening!