Settings and activity
23 results found
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23 votes
Nikos Lourotos
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6 votesNikos Lourotos
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25 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Nikos Lourotos
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7 votesNikos Lourotos
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38 votesNikos Lourotos
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422 votes
Veeam integration is planned.
Thank you for helping us improve Atera!
Nikos Lourotos
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142 votesNikos Lourotos
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306 votesNikos Lourotos
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22 votesNikos Lourotos
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138 votes
An error occurred while saving the comment Nikos Lourotos
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1,607 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Nikos Lourotos
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78 votesNikos Lourotos
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129 votesNikos Lourotos
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An error occurred while saving the comment Nikos Lourotos
commented
The addition of a "Helpdesk Admin" role would be great. This role would only be able to view tickets and alerts, assign tickets to technicians, as well as manage customer information.
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161 votesNikos Lourotos
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1,754 votesNikos Lourotos
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297 votes
An error occurred while saving the comment Nikos Lourotos
commented
This would be really helpful. On customers with multiple sites, it would be great to be able to define these sites within customer management. This way, we can define contacts that belong to specific sites, as well as associate assets with specific sites. Apart from the aesthetic part of being able to view customers in an organized manner, there is a considerable functional aspect to this (i.e. a ticket comes in from a specific user and you immediately know the location of the user). Taking it a step further, these site associations can be further used in various automations (i.e. perform patch installation at a specific time depending on the site)
Nikos Lourotos
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385 votesNikos Lourotos
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341 votesNikos Lourotos
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85 votesNikos Lourotos
shared this idea
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1,249 votesNikos Lourotos
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In many occasions, the customer does not actually need to open a support ticket, but needs to request the provision of a specific service (i.e. the procurement and installation of a new PC). This is not considered a ticket and is not part of Incident or Problem Management. It would therefore be very helpful if a service catalogue could be established and the customer place service requests from within that catalogue, allowing for separate management from standard tickets.
Furthermore, if a basic Project functionality with progress tracking could be provided, where multiple resources could be allocated to specific tasks, that would be great.