Settings and activity
25 results found
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22 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Nikos Lourotos
supported this idea
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6 votesNikos Lourotos
supported this idea
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23 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Nikos Lourotos
supported this idea
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7 votesNikos Lourotos
supported this idea
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37 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Nikos Lourotos
supported this idea
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379 votes
Veeam integration is planned.
Thank you for helping us improve Atera!
Nikos Lourotos
supported this idea
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122 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Nikos Lourotos
shared this idea
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287 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Nikos Lourotos
supported this idea
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21 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Nikos Lourotos
supported this idea
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48 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Nikos Lourotos
supported this idea
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122 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Nikos Lourotos
supported this idea
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1,532 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Nikos Lourotos
supported this idea
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76 votesNikos Lourotos
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121 votesNikos Lourotos
supported this idea
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An error occurred while saving the comment Nikos Lourotos
commented
The addition of a "Helpdesk Admin" role would be great. This role would only be able to view tickets and alerts, assign tickets to technicians, as well as manage customer information.
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155 votesNikos Lourotos
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1,625 votesNikos Lourotos
supported this idea
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284 votes
An error occurred while saving the comment Nikos Lourotos
commented
This would be really helpful. On customers with multiple sites, it would be great to be able to define these sites within customer management. This way, we can define contacts that belong to specific sites, as well as associate assets with specific sites. Apart from the aesthetic part of being able to view customers in an organized manner, there is a considerable functional aspect to this (i.e. a ticket comes in from a specific user and you immediately know the location of the user). Taking it a step further, these site associations can be further used in various automations (i.e. perform patch installation at a specific time depending on the site)
Nikos Lourotos
supported this idea
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369 votesNikos Lourotos
supported this idea
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208 votesNikos Lourotos
supported this idea
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An error occurred while saving the comment Nikos Lourotos
commented
It would be a great idea if Atera is able to connect to multiple customers' Active Directories and use information contained in specific OUs to create all customer contacts. An agent placed on any member server would be able to accomplish this. Taking it a step further, this functionality could then enable Atera to display AD information int he customer's console and allow the execution of basic tasks (i.e. user creation, template-based user creation, user enable/disable, password reset)
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329 votesNikos Lourotos
supported this idea
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In many occasions, the customer does not actually need to open a support ticket, but needs to request the provision of a specific service (i.e. the procurement and installation of a new PC). This is not considered a ticket and is not part of Incident or Problem Management. It would therefore be very helpful if a service catalogue could be established and the customer place service requests from within that catalogue, allowing for separate management from standard tickets.
Furthermore, if a basic Project functionality with progress tracking could be provided, where multiple resources could be allocated to specific tasks, that would be great.