Settings and activity

16 results found

1. Assign multiple technicians to a ticket

   404 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Jan 3, 2023

2. Show Total Time in Ticket List View

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Julio Sandoval shared this idea  ·  Sep 20, 2022

3. Atera Calendar with CalDav Support

   2 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Julio Sandoval shared this idea  ·  Feb 2, 2022

4. calendar dashboard

   39 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Feb 2, 2022

5. Help Desk Ticket Calendar

   22 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Feb 2, 2022

6. Merge Agents

   167 votes

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   6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Jan 31, 2022

7. Ability to archive retired devices

   310 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Julio Sandoval supported this idea  ·  Jan 31, 2022

8. Password protect the Atera agent from end-user uninstalls

   1,611 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Julio Sandoval supported this idea  ·  Jan 31, 2022

9. Mobile App Improvements

   740 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Jan 31, 2022

10. Impact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    I agree. Our Impact names may be different to the default ones.

    Thanks

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    Julio Sandoval supported this idea  ·  Dec 22, 2021

11. Multi-Site Support

    298 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    Under the Customers details, I would suggest having a Site tab that lists the Site information and demographics. Some have suggested having an IP field, which I agree.

    During an Agent Deployment, allow us to choose Customer -> Site to give a unique Identifier to the agent being deployed to a specific site.

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    Julio Sandoval supported this idea  ·  Dec 22, 2021

12. Patch Search & Deploy

    20 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Julio Sandoval supported this idea  ·  Dec 22, 2021
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    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    What about setting an retry interval as well? If a patch fails, retry in X amount of hours.

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13. Auto-Deploy AteraAgent via Scheduled Scan

    27 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Julio Sandoval shared this idea  ·  Dec 22, 2021

14. Include network mapping

    109 votes

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    4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Julio Sandoval supported this idea  ·  Dec 22, 2021

15. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Julio Sandoval supported this idea  ·  Dec 22, 2021
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    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    As Wallace said:
    "have the helpdesk agent enabled by default; leaving the ability to disable it."

    I always enable the helpdesk agent for all desktops and laptops. Maybe enable by default for those agent groups, and leave it disabled for server groups.

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16. Mobile Device Management

    2,295 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Julio Sandoval supported this idea  ·  Dec 22, 2021
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    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    A lot of these comments are great! What I haven't seen requested is the ability to create Profiles. Mainly used in Apple iOS devices, a Management Profile allows us to install applications, and when removed, it removes only Profile related applications and settings. This would mainly be used in a BYOD environment. Good for Laptops and Mobile Devices. Thanks!

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