Settings and activity

16 results found

1. Assign multiple technicians to a ticket

   401 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Jan 3, 2023

2. Show Total Time in Ticket List View

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Julio Sandoval shared this idea  ·  Sep 20, 2022

3. Atera Calendar with CalDav Support

   2 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Julio Sandoval shared this idea  ·  Feb 2, 2022

4. calendar dashboard

   39 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Feb 2, 2022

5. Help Desk Ticket Calendar

   21 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Feb 2, 2022

6. Merge Agents

   165 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Jan 31, 2022

7. Ability to archive retired devices

   306 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Jan 31, 2022

8. Password protect the Atera agent from end-user uninstalls

   1,607 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Julio Sandoval supported this idea  ·  Jan 31, 2022

9. Mobile App Improvements

   738 votes

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   Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Julio Sandoval supported this idea  ·  Jan 31, 2022

10. Impact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    I agree. Our Impact names may be different to the default ones.

    Thanks

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    Julio Sandoval supported this idea  ·  Dec 22, 2021

11. Multi-Site Support

    297 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    Under the Customers details, I would suggest having a Site tab that lists the Site information and demographics. Some have suggested having an IP field, which I agree.

    During an Agent Deployment, allow us to choose Customer -> Site to give a unique Identifier to the agent being deployed to a specific site.

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    Julio Sandoval supported this idea  ·  Dec 22, 2021

12. Patch Search & Deploy

    19 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Julio Sandoval supported this idea  ·  Dec 22, 2021
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    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    What about setting an retry interval as well? If a patch fails, retry in X amount of hours.

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13. Auto-Deploy AteraAgent via Scheduled Scan

    27 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Julio Sandoval shared this idea  ·  Dec 22, 2021

14. Include network mapping

    106 votes

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    4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Julio Sandoval supported this idea  ·  Dec 22, 2021

15. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Julio Sandoval supported this idea  ·  Dec 22, 2021
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    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    As Wallace said:
    "have the helpdesk agent enabled by default; leaving the ability to disable it."

    I always enable the helpdesk agent for all desktops and laptops. Maybe enable by default for those agent groups, and leave it disabled for server groups.

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16. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Julio Sandoval supported this idea  ·  Dec 22, 2021
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    Julio Sandoval commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    A lot of these comments are great! What I haven't seen requested is the ability to create Profiles. Mainly used in Apple iOS devices, a Management Profile allows us to install applications, and when removed, it removes only Profile related applications and settings. This would mainly be used in a BYOD environment. Good for Laptops and Mobile Devices. Thanks!

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