Help Desk Ticket Calendar
Add a calendar for tickets so the Dispatcher will assign the tickets to the available Technician. Also the tickets should be in colors according to the importance of the ticket
20
votes
Zack Unger
shared this idea
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Jake Sandiford
commented
@ProductTeam, what is the status of this? We are currently between Autotask and Atera, and we are ready to take the plunge, but Atera doesn't fit with our ticket management structure well because of the lack of calendar options for our dispatcher."