Skip to content
← Ideas and Feedback

Have an idea for a new feature?

Ideas and Feedback: Tickets

Categories

(thinking…)

Help Desk Ticket Calendar

Add a calendar for tickets so the Dispatcher will assign the tickets to the available Technician. Also the tickets should be in colors according to the importance of the ticket

21 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Zack Unger shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Jake Sandiford commented  ·   ·  Report

    @ProductTeam, what is the status of this? We are currently between Autotask and Atera, and we are ready to take the plunge, but Atera doesn't fit with our ticket management structure well because of the lack of calendar options for our dispatcher."