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37 results found

  1. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

    31 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  2. Reply to tickets via email

    93 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  3. Passwords saved under a specific device is only visible in the Passwords section for that device.

    15 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cloud Support supported this idea  · 

  4. Password Folders/ Sections

    9 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  5. Categorize passwords

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  6. Batch import SNMP (and HTTP, etc.) devices via a .CSV

    3 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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  7. Better structure to the KB

    8 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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  8. 3cx Ticket Integration.

    21 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  9. 3cx Ticket Integration.

    4 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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  10. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Cloud Support supported this idea  · 

  11. Project Ticket

    222 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cloud Support supported this idea  · 

  12. Project Management Tool

    126 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cloud Support supported this idea  · 

  13. Projects Pane

    48 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cloud Support supported this idea  · 

  14. Option to send a Notification Email for a Device When It Comes Online

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Cloud Support shared this idea  · 

  15. Alert when an agent comes back online

    107 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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  16. Google Workspace integration

    40 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  17. 3cx integration

    200 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  18. Documentation Management

    1,224 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  19. Employee Onboarding/Offboarding Feature

    843 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  20. SSL Cert. Monitoring

    40 votes

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    12 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Cloud Support commented  · 

    Just the ability to manage when they expire, where they were purchased, etc. would be a huge help. Alerts in enough time to update them....

    Cloud Support supported this idea  · 
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