Settings and activity

34 results found

1. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

   33 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cloud Support supported this idea  ·  Jun 21, 2023

2. Reply to tickets via email

   100 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cloud Support supported this idea  ·  Jun 21, 2023

3. Passwords saved under a specific device is only visible in the Passwords section for that device.

   17 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Cloud Support supported this idea  ·  Jun 21, 2023

4. Password Folders/ Sections

   11 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Cloud Support supported this idea  ·  Jun 21, 2023

5. Categorize passwords

   7 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Cloud Support supported this idea  ·  Jun 21, 2023

6. Batch import SNMP (and HTTP, etc.) devices via a .CSV

   3 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Cloud Support supported this idea  ·  Jun 21, 2023

7. Better structure to the KB

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Cloud Support shared this idea  ·  Jun 21, 2023

8. 3cx Ticket Integration.

   23 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Cloud Support supported this idea  ·  Apr 3, 2023

9. 3cx Ticket Integration.

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Cloud Support supported this idea  ·  Apr 3, 2023

10. Assign multiple technicians to a ticket

    417 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Cloud Support supported this idea  ·  Apr 3, 2023

11. Project Ticket

    250 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cloud Support supported this idea  ·  Apr 3, 2023

12. Project Management Tool

    141 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Cloud Support supported this idea  ·  Apr 3, 2023

13. Projects Pane

    57 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Cloud Support supported this idea  ·  Apr 3, 2023

14. Option to send a Notification Email for a Device When It Comes Online

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Cloud Support shared this idea  ·  Jan 13, 2023

15. Notify when device is back online

    388 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Cloud Support supported this idea  ·  Jan 13, 2023

16. Google Workspace integration

    52 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Cloud Support supported this idea  ·  Jan 6, 2023

17. 3cx integration

    212 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Cloud Support shared this idea  ·  Aug 8, 2022

18. Documentation Management

    1,264 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Cloud Support supported this idea  ·  Apr 12, 2022

19. Employee Onboarding/Offboarding Feature

    885 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Cloud Support supported this idea  ·  Apr 12, 2022

20. SSL Cert. Monitoring

    47 votes

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    12 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Cloud Support commented  ·  Dec 29, 2021  ·  Edit…  ·  Delete…

    Just the ability to manage when they expire, where they were purchased, etc. would be a huge help. Alerts in enough time to update them....

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    Cloud Support supported this idea  ·  Dec 29, 2021