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38 results found

  1. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

    31 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  2. Reply to tickets via email

    87 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  3. Passwords saved under a specific device is only visible in the Passwords section for that device.

    15 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cloud Support supported this idea  · 

  4. Password Folders/ Sections

    8 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  5. Categorize passwords

    5 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  6. Batch import SNMP (and HTTP, etc.) devices via a .CSV

    3 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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  7. Better structure to the KB

    8 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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  8. Major Flaw - tickets get permanently deleted if a contact is deleted

    676 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    Happy to announce we are working on a way to archive contacts instead of deleting them. 


    Once a contact is archived, their tickets will remain in the system but there will be indication on the ticket that the contact is archived, and you will not be able to open new tickets on their behalf. 


    We will be sure to communicate once the feature is out.


    Yakov

    Cloud Support supported this idea  · 

  9. 3cx Ticket Integration.

    19 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  10. 3cx Ticket Integration.

    4 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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  11. Assign multiple technicians to a ticket

    368 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Cloud Support supported this idea  · 

  12. Project Ticket

    203 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cloud Support supported this idea  · 

  13. Project Management Tool

    122 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cloud Support supported this idea  · 

  14. Projects Pane

    44 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cloud Support supported this idea  · 

  15. Option to send a Notification Email for a Device When It Comes Online

    3 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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  16. Alert when an agent comes back online

    104 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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  17. Google Workspace integration

    32 votes

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    5 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  18. 3cx integration

    195 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  19. Documentation Management

    1,191 votes

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    Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  20. Employee Onboarding/Offboarding Feature

    816 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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