Settings and activity
74 results found
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175 votes
Hi,
Great news! The feature you suggested is going through final QA stages and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
Best regards,
The Atera Team
Ryan
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3 votesRyan
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28 votesRyan
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6 votesRyan
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30 votesRyan
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30 votesRyan
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4 votes
An error occurred while saving the comment Ryan
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5 votesRyan
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14 votes
An error occurred while saving the comment Ryan
commented
I needed this just yesterday. Was onsite and didn't have my Laptop as wasn't expecting to need it. Ended up having to call another member of our team to ask them to send me the Bitlocker key because I found out it wasn't visible in the Atera mobile app!
Ryan
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11 votesRyan
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11 votesRyan
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372 votesRyan
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27 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Ryan
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40 votes
An error occurred while saving the comment Ryan
commented
This is something definitely critical to self-service for clients and ideally it should be customisable at customer level as there's certain scripts and web links would be critical for some clients to access yet completely irrelevant to others.
Obviously we can kind of get the same effect now using the chat with AI agent - however 90% of our clients won't talk to an AI agent no matter how capable it is, they prefer to just ring us - however if they could just right-click an icon and run a script, they would happily do that and save everyone a phone call for something simple.
Ryan
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17 votesRyan
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11 votesRyan
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22 votesRyan
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27 votesRyan
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41 votesRyan
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426 votesRyan
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We don't actually make use of the knowledge base for this reason. If it was able to be exported to markdown files we would definitely use it.