Settings and activity
77 results found
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160 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Ryan
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3 votesRyan
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27 votesRyan
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6 votesRyan
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29 votesRyan
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29 votesRyan
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4 votes
An error occurred while saving the comment Ryan
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5 votesRyan
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11 votes
An error occurred while saving the comment Ryan
commented
I needed this just yesterday. Was onsite and didn't have my Laptop as wasn't expecting to need it. Ended up having to call another member of our team to ask them to send me the Bitlocker key because I found out it wasn't visible in the Atera mobile app!
Ryan
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11 votesRyan
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7 votesRyan
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365 votesRyan
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7 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Ryan
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38 votes
An error occurred while saving the comment Ryan
commented
This is something definitely critical to self-service for clients and ideally it should be customisable at customer level as there's certain scripts and web links would be critical for some clients to access yet completely irrelevant to others.
Obviously we can kind of get the same effect now using the chat with AI agent - however 90% of our clients won't talk to an AI agent no matter how capable it is, they prefer to just ring us - however if they could just right-click an icon and run a script, they would happily do that and save everyone a phone call for something simple.
Ryan
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13 votesRyan
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10 votesRyan
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21 votesRyan
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18 votesRyan
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37 votesRyan
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413 votesRyan
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We don't actually make use of the knowledge base for this reason. If it was able to be exported to markdown files we would definitely use it.