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Assign a contact to multiple agents and/or assign multiple contacts to an agent

Assign a contact to multiple agents and/or assign multiple contacts to an agent. Preferably the latter of course (n:n). It's very common for a customer to use/own multiple devices or a device being used by multiple users.

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Rene Dirks shared this idea  ·   ·  Report…  ·  Admin →
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Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • Jose Terra commented  ·   ·  Report

    I'm really frustrated that there is no basic feature. Please consider this as soon as possible!

  • John Dutoit commented  ·   ·  Report

    For us, it is also essential to have this possibility, thank you

  • Sam Feagins commented  ·   ·  Report

    This is a much needed feature! Please consider this!

  • Jason Summerfield commented  ·   ·  Report

    Any update on this review? We'd also benefit from the ability to form one-to-many links between Agents and Contacts as many of our customers have both an in office desktop and a remote laptop.

  • Doug Knapfel commented  ·   ·  Report

    We have customers/users who have multiple devices (Work PC, Home PC, Laptops, Tablets...), so this would be very helpful.

  • Austin Schroeger commented  ·   ·  Report

    Having the ability to assign users to more than one device would be helpful. I have users with multiple devices. I dont know the issues that would cause on backend automation so I dont want to list this as a major issue. Just an inconvenience at this time

  • Jared Baer commented  ·   ·  Report

    Yes, we would like a contact to be assigned to more than one agent. Most people have multiple devices. We then need to create contacts with an alias to get them to have another device.

  • Stephen Schillinger commented  ·   ·  Report

    To me the multiple machines to a single user is a bigger need. Users have multiple computers and need to be able to be attached as such.

    Hoping that we can see some movement on the dev for this, but I have a feeling there is a fair amount of back-end work to get this added\fixed.

  • Suport IT ajuta-ma.ro commented  ·   ·  Report

    Same here. This was a must, I kept overlooking it, but now I really need it. Please.

  • Ethan Jarvis commented  ·   ·  Report

    In our company we have a lot of admin users that have portable and stationary pieces of equipment and we have certain departments that share computers. We currently use our own inventory program but if we could assign multiple pieces of equipment to a single user or multiple users to a single device we could completely integrate our entire process to Atera.

  • Ryan Hersey commented  ·   ·  Report

    Any update on the timing for this feature?

  • Stephen Schillinger commented  ·   ·  Report

    Also really looking for this feature ASAP.

    This is a base feature in all of the big player software packages and would be a deal breaker for a lot of MSPs.

    You should be able to attach a user to multiple machines (many users have a desktop and a laptop) or vice versa (terminal server or a shared computer).

  • Ben Ahlquist commented  ·   ·  Report

    Any updates on this request? We have about 1/3 of our users that routinely use multiple devices. We currently only are able to set their primary device as the Related Agent, but it would sure be nice to associate multiple devices/agents with one user.

  • Matt Hoskins commented  ·   ·  Report

    This has become such a pain for us to manage because this feature doesn't exist. We're using comments section on primary/secondary devices to guide technicians to find other devices, but it's a bodgy workaround. The data model should just allow this.

  • Kenneth Cruzan commented  ·   ·  Report

    It would be nice when one contact has work PC and laptop and could be assigned to both. So if that contact creates a ticket, it sure would be nice to see both devices appear for us to remote into.

  • Jean Sébastien Chasle commented  ·   ·  Report

    Need it also. Have lots of contact that have both a PC and a Laptop and cannot asign both their machine to 1 contact

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