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7 results found

  1. Tickets show exact date

    9 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Rene Dirks commented  · 

    Agreed. I just hat to find a ticket from August 2 - had to open a bunch to see if it was the correct date. This would be very helpful (and should be easy to implement).

    Rene Dirks supported this idea  · 

  2. KB: Before editing an article, select a section.

    1 vote

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Rene Dirks shared this idea  · 

  3. Ability to embed or insert video in tickets or KB's

    21 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Rene Dirks supported this idea  · 

  4. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    189 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Rene Dirks shared this idea  · 

  5. Password protect the Atera agent from end-user uninstalls

    1,618 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Rene Dirks supported this idea  · 

  6. Password History

    133 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Rene Dirks supported this idea  · 

  7. Search bar enhancements

    297 votes

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    17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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