a custom search field would be great. We constantly search by last logged in user as well.

Yes, global search needs a lot of improvements but I hope that doesn't affect the performance. Things I would love to see
1. Search of custom fields. If we can't find them, they almost become useless.
2. Complex search with AND and OR options.

PLEASE make Custom Fields searchable!!!!

We desperately need to ability to do a global search based off of asset tags. Currently there isn't an asset tag field and the limitations on custom fields have forced us to stop using asset tags in the field as they cause more confusion for our techs than anything when receiving calls.

I would LOVE to see the ability to do a multiple selection of tickets listed in a search and be able to process them like you can in the main ticket list.
Seems like a no brainer. IE You want to list all the tickets that came in from an erronious event and close them... Run the search, get your listing, select individual tickets or hit the button to select all that were found with the option to unselect those that you don't want to change. Once selected you at the then can mass merge, reassign, or whatever to only the items you selected from the search screen.
Thanks.

Hi,
We would like to be able to search for device details in the customer page, e.g. find a device via serial number.
Currently that is only possible via the global search and that also spits out a different customer and a ticket that has to do with neither.

We are finding the current search woefully inadequate. Currently to top "global" search is poor and having to check and uncheck to find specifics is far too slow. We would also like to search "in page" so for instance if in a customer password section, just search there, and search a name or partial name, or base characters for fast results by typing 2/3/4 characters.

It may be worth considering global shortcuts. For example, ITGlue's website has keyboard shortcuts.

Press O to search for Organisations
Press P to search for Passwords etc
These will pop up a search box and allow you to quickly search all from the keyboard.

So with Atera, you could use:
Press C for searching for clients, a popup search box will appear, you type in your client name and press enter and it loads the client, you can then press D on the keyboard to search through the devices through that client.

Something to consider, as the system ITGlue uses allows us to search incredibly quickly.