Settings and activity

77 results found

1. Display entire ticket conversation in email template

   47 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 20, 2025

2. Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account.

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 20, 2025

3. SLA for 2nd, 3rd and Onsite response time

   8 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 20, 2025

4. Custom reports should be included in the second tier plans

   2 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 13, 2025

5. Remove Custom Domain for Non-applicable Plans

   11 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 13, 2025

6. Color coding options for different ticket status

   27 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Feb 6, 2025

7. Service Dates for Invoices Exported to QuickBooks Online

   6 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Jan 26, 2025

8. Full Quickbooks Desktop Integration

   12 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Jan 26, 2025

9. Improve adding Manual Time Entries

   220 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Jan 26, 2025

10. Better time sheet report

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jan 26, 2025

11. Alert when agent uninstalled

    1,491 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Nov 9, 2024

12. Ubiquiti Integration

    959 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Al Schleicher supported this idea  ·  Nov 8, 2024

13. Technician blocked from making changes based on ticket status

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Al Schleicher shared this idea  ·  Sep 23, 2024

14. Quickbooks Time

    14 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

15. Hide dollar amount when adding a ticket entry

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

16. New Ticket Actions

    30 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

17. ticket notes

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

18. Custom Ticket Activity Status

    40 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

19. Ability to search for Time Entries in Search bar

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

20. Hide Contract Rate on ticket time entries

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024