Settings and activity

87 results found

1. Display entire ticket conversation in email template

   47 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Al Schleicher supported this idea  ·  May 20, 2025

2. Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account.

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 20, 2025

3. SLA for 2nd, 3rd and Onsite response time

   8 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Al Schleicher supported this idea  ·  May 20, 2025

4. plans

   1 vote

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   0 comments  ·  Ideas and Feedback » Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Al Schleicher shared this idea  ·  May 13, 2025

5. Custom reports should be included in the second tier plans

   2 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 13, 2025

6. Script-based custom fields for all plans not only super power

   5 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 13, 2025

7. Remove Custom Domain for Non-applicable Plans

   11 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 13, 2025

8. Color coding options for different ticket status

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Feb 6, 2025

9. Ticket Status Colours

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Feb 6, 2025

10. Service Dates for Invoices Exported to QuickBooks Online

    6 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jan 26, 2025

11. Full Quickbooks Desktop Integration

    12 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Al Schleicher supported this idea  ·  Jan 26, 2025

12. Improve adding Manual Time Entries

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jan 26, 2025

13. Time entry defaults

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jan 26, 2025

14. Better time sheet report

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Al Schleicher supported this idea  ·  Jan 26, 2025

15. Alert when agent uninstalled

    1,479 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Al Schleicher supported this idea  ·  Nov 9, 2024

16. Ubiquiti Integration

    921 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Nov 8, 2024

17. Technician blocked from making changes based on ticket status

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Al Schleicher shared this idea  ·  Sep 23, 2024

18. Quickbooks Time

    14 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Al Schleicher supported this idea  ·  Sep 20, 2024

19. Hide dollar amount when adding a ticket entry

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

20. New Ticket Actions

    29 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Al Schleicher supported this idea  ·  Sep 20, 2024