Settings and activity

85 results found

1. Display entire ticket conversation in email template

   47 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 20, 2025

2. Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account.

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 20, 2025

3. SLA for 2nd, 3rd and Onsite response time

   8 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 20, 2025

4. Custom reports should be included in the second tier plans

   2 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 13, 2025

5. Script-based custom fields for all plans not only super power

   11 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Al Schleicher supported this idea  ·  May 13, 2025

6. Remove Custom Domain for Non-applicable Plans

   11 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  May 13, 2025

7. Color coding options for different ticket status

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Feb 6, 2025

8. Ticket Status Colours

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Feb 6, 2025

9. Service Dates for Invoices Exported to QuickBooks Online

   6 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Jan 26, 2025

10. Full Quickbooks Desktop Integration

    12 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jan 26, 2025

11. Improve adding Manual Time Entries

    20 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jan 26, 2025

12. Time entry defaults

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jan 26, 2025

13. Better time sheet report

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Jan 26, 2025

14. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Nov 9, 2024

15. Ubiquiti Integration

    932 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Al Schleicher supported this idea  ·  Nov 8, 2024

16. Technician blocked from making changes based on ticket status

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Al Schleicher shared this idea  ·  Sep 23, 2024

17. Quickbooks Time

    14 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

18. Hide dollar amount when adding a ticket entry

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

19. New Ticket Actions

    29 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

20. ticket notes

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024