Settings and activity

74 results found

1. Alert when agent uninstalled

   1,426 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Al Schleicher supported this idea  ·  Nov 9, 2024

2. Ubiquiti Integration

   847 votes

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   6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Nov 8, 2024

3. Technician blocked from making changes based on ticket status

   2 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Al Schleicher shared this idea  ·  Sep 23, 2024

4. Quickbooks Time

   14 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Al Schleicher supported this idea  ·  Sep 20, 2024

5. Hide dollar amount when adding a ticket entry

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

6. New Ticket Actions

   28 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Al Schleicher supported this idea  ·  Sep 20, 2024

7. ticket notes

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

8. Custom Ticket Activity Status

   34 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

9. Print ticket with all details (time, products, etc.)

   16 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Al Schleicher supported this idea  ·  Sep 20, 2024

10. Ability to search for Time Entries in Search bar

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

11. Hide Contract Rate on ticket time entries

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

12. If a technician deletes time entries, need to see it on the activity log

    47 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

13. Show ticket time entries also on the customer portal

    17 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

14. Ability to bill time entries rather than entire ticket

    26 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

15. Need ability to filter & export tickets by specific number

    17 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Al Schleicher supported this idea  ·  Sep 20, 2024

16. Ticket export to include comments

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 20, 2024

17. show date and time of scheduled reboot

    19 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Sep 16, 2024

18. Ticket Export

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Al Schleicher supported this idea  ·  Aug 10, 2024

19. Print a Ticket

    116 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Al Schleicher supported this idea  ·  Aug 10, 2024

20. Search bar enhancements

    285 votes

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    Planned  ·  16 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Al Schleicher commented  ·  Jun 24, 2024  ·  Edit…  ·  Delete…

    Include KB's in global search...Awesome to be able to see tickets, devices and related KB's in one place.

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