Better time sheet report
Actually, if there is no description in a time entry, the timesheet report will only show the time as if it was simultaneously entered at the ticket closing time.
This issue isn't happening if a description is entered at the time entry.
It would be good that every time entries, even without description, would be shown at the date they are entered.
Yannick Ouellet
shared this idea
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Frank Pietersma
commented
Ideally in a time entry you describe what you did and how long it took.
So it is very, very important part of a ticket.In Datto for instance every ticket entry/reply is also a timesheet entry.
And thats completely logical.Time entries are essential part of a ticket and clients should be able to view them in the customer portal