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27 results found

  1. Snmp threshold on existing Monitored OIDs

    7 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Frank Pietersma supported this idea  · 

  2. snmp

    64 votes

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    7 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Frank Pietersma supported this idea  · 

  3. "Work from Home" Simultaneous Dual-Monitor Support

    231 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Frank Pietersma supported this idea  · 

  4. Parent & Child ticket relations

    66 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma supported this idea  · 

  5. Allow More White Label Options

    437 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Frank Pietersma supported this idea  · 

  6. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Frank Pietersma supported this idea  · 

  7. Option to disable auto ticket creation on chat.

    4 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Frank Pietersma supported this idea  · 

  8. Event Monitoring Improvement

    32 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Frank Pietersma supported this idea  · 

  9. Silent Tickets - And Silent Replies - option to not email sent on reply

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma shared this idea  · 

  10. portal

    7 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 

  11. Show Total Time in Ticket List View

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma supported this idea  · 

  12. Deduct time from time entry

    10 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Frank Pietersma supported this idea  · 

  13. Better time sheet report

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Frank Pietersma supported this idea  · 
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    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry/reply is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

  14. Allow Reporting on Non-Billable Time Entries

    5 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Frank Pietersma supported this idea  · 

  15. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 
    Frank Pietersma shared this idea  · 

  16. Quickly See Time Entries/Updates Quickly on Ticket

    7 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 

  17. Show ticket time entries also on the customer portal

    20 votes

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    3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Frank Pietersma commented  · 

    Agree ! Customers should always have access to timesheets

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Frank Pietersma supported this idea  · 

  18. Closed and Resolved Ticket on the Customer Portal

    54 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Frank Pietersma supported this idea  · 

  19. Ability to bill time entries rather than entire ticket

    29 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Frank Pietersma supported this idea  · 

  20. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma supported this idea  · 
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