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  1. 7 votes

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    Frank Pietersma supported this idea  · 
  2. 60 votes

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    Frank Pietersma supported this idea  · 
  3. 676 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Frank Pietersma supported this idea  · 
  4. 221 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Frank Pietersma supported this idea  · 
  5. 60 votes

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    Frank Pietersma supported this idea  · 
  6. 432 votes

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    Frank Pietersma supported this idea  · 
  7. 1,418 votes

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    Frank Pietersma supported this idea  · 
  8. 45 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
  9. 4 votes

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    Frank Pietersma supported this idea  · 
  10. 31 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
  11. 5 votes

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    Frank Pietersma shared this idea  · 
  12. 7 votes

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    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 
  13. 5 votes

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    Frank Pietersma supported this idea  · 
  14. 9 votes

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    Frank Pietersma supported this idea  · 
  15. 8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry/reply is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

  16. 5 votes

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    Frank Pietersma supported this idea  · 
  17. 4 votes

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    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 
    Frank Pietersma shared this idea  · 
  18. 6 votes

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    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 
  19. 17 votes

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    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Agree ! Customers should always have access to timesheets

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Frank Pietersma supported this idea  · 
  20. 51 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
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