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  1. 7 votes

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    Frank Pietersma supported this idea  · 
  2. 52 votes

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    Frank Pietersma supported this idea  · 
  3. 50 votes

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    Frank Pietersma supported this idea  · 
  4. 601 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
  5. 8 votes

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    Frank Pietersma supported this idea  · 
  6. 3 votes

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    Frank Pietersma supported this idea  · 
  7. 588 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
  8. 410 votes

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    Frank Pietersma supported this idea  · 
  9. 1,256 votes

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    Frank Pietersma supported this idea  · 
  10. 42 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
  11. 3 votes

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    Frank Pietersma supported this idea  · 
  12. 29 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
  13. 5 votes

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    Frank Pietersma shared this idea  · 
  14. 6 votes

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    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 
  15. 4 votes

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    Frank Pietersma supported this idea  · 
  16. 8 votes

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    Frank Pietersma supported this idea  · 
  17. 8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 
    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry/reply is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

  18. 167 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry / reply is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Very important feature.
    Customers should be able to read the time entries in the ticket.

    The time entries are showing the actual work which is done.
    Very important to show to the customer. Should be part of the normal ticket communication!!

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Very important feature. Time entries should be visible in ticket communication. Customers should be able to read them at all times !

    Time entries are showing the actual work which is done on a ticket.
    Very important to show to the customer in the ticket.

    Frank Pietersma supported this idea  · 
  19. 5 votes

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    Frank Pietersma supported this idea  · 
  20. 4 votes

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    An error occurred while saving the comment
    Frank Pietersma commented  · 

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

    Frank Pietersma supported this idea  · 
    Frank Pietersma shared this idea  · 
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