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Quickly See Time Entries/Updates Quickly on Ticket

Under the ticket, if there is another technician, he can quickly check what has been done on the ticket, how many hours. (doesn't want to go and click on "time entries" etc - wants it already available on the ticket itself).

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abigael abigael shared this idea  ·   ·  Report…  ·  Admin →
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  • Frank Pietersma commented  ·   ·  Report

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Time entries are essential part of a ticket and clients should be able to view them in the customer portal

  • Tylan Ramach commented  ·   ·  Report

    Yes, I would like to see if there is time on a ticket without clicking time entries. Why not show time as a column on the default ticket view?