Settings and activity
13 results found
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21 votes
Bryan Bryan
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22 votesBryan Bryan
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3 votes
An error occurred while saving the comment Bryan Bryan
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7 votes
An error occurred while saving the comment Bryan Bryan
commented
Reviewing what my techs have done is really frustrating where the information I need is in their time entry. While reading the conversation and going back and forth from the pop out window is really tough.
Bryan Bryan
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20 votes
An error occurred while saving the comment Bryan Bryan
commented
This is critical for us where the invoice details should be able to be looked up from the customer. Not they will see the public conversation of the ticket, but not the resolution details where those often are in the verbose time entry.
Bryan Bryan
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37 votesBryan Bryan
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58 votesBryan Bryan
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58 votesBryan Bryan
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18 votesBryan Bryan
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316 votesBryan Bryan
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613 votesBryan Bryan
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889 votesBryan Bryan
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248 votesBryan Bryan
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Currently reviewing the progress of a ticket requires you to go back and forth from the conversation view and the time entry lists. Hovering on the little note icon to even see the time entry adds insult to injury. Other work arounds like a time sheet report is not practical or really helpful.
Simple adding the note text into the conversation view in chronological order is perfect! Can be just mirrored text with nothing to click. Just to have it there would be huge. Edit button is even better :)