Time Entries should show in the conversation of the ticket and portal
Time Entries need to be seen in the conversation flow of the ticket and customer portal.
Bryan Bryan
shared this idea
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Bryan Bryan
commented
Currently reviewing the progress of a ticket requires you to go back and forth from the conversation view and the time entry lists. Hovering on the little note icon to even see the time entry adds insult to injury. Other work arounds like a time sheet report is not practical or really helpful.
Simple adding the note text into the conversation view in chronological order is perfect! Can be just mirrored text with nothing to click. Just to have it there would be huge. Edit button is even better :)
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Nathaniel McQuaid
commented
This could be a setting that could be enabled for those that want it as well. Most other PSA's have this ability baked in.
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Jessica Rodriguez
commented
Ability to enter time into replies/communication with client from ticket.
When escalating a ticket, we need to see what work has been done without having to drill down in another location (Time Entries). We'd like to see all communication and notes from one screen - Times and dates worked on.