Show ticket time entries also on the customer portal
Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.
Alexander Versluis
shared this idea
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Bryan Bryan
commented
This is critical for us where the invoice details should be able to be looked up from the customer. Not they will see the public conversation of the ticket, but not the resolution details where those often are in the verbose time entry.
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Josh Shipley
commented
Time entries and the description of work performed is a must. Our policy is transparency with our customers and currently they feel we are "hiding" this information.
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Frank Pietersma
commented
Agree ! Customers should always have access to timesheets
Ideally in a time entry you describe what you did and how long it took.
So it is very, very important part of a ticket.In Datto for instance every ticket entry is also a timesheet entry.
And thats completely logical.