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Show ticket time entries also on the customer portal

Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.

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Alexander Versluis shared this idea  ·   ·  Report…  ·  Admin →
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  • Josh Shipley commented  ·   ·  Report

    Time entries and the description of work performed is a must. Our policy is transparency with our customers and currently they feel we are "hiding" this information.

  • Frank Pietersma commented  ·   ·  Report

    Agree ! Customers should always have access to timesheets

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.