Deleting comments
Ability to delete comments.
If an external email has dropped inappropriate content into a ticket, we should be able to delete that ticket comment to remove the content.
22
votes
Stuart Hill
shared this idea
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Ryan Sperling
commented
Yes, this is a security issue, not just a (desperately) needed feature.
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Kajay Woods
commented
I believe this should be the case regardless. Let's say a technician accidentally places Ticket information into the wrong ticket, there is no easy way of removing said information. And then, if the built in Copilot is used for said ticket, its going to output incorrect information.