Settings and activity

5 results found

1. Deleting comments

   22 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Sperling commented  ·  Jan 23, 2025  ·  Edit…  ·  Delete…

   Yes, this is a security issue, not just a (desperately) needed feature.

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   Ryan Sperling supported this idea  ·  Jan 23, 2025

2. Export Knowledge Base Articles

   7 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Ryan Sperling supported this idea  ·  Jan 8, 2024

3. Knowledge Base Import

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ryan Sperling supported this idea  ·  Jan 8, 2024

4. Allow CC for Tickets created from the Portal

   37 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ryan Sperling supported this idea  ·  Nov 27, 2023

5. Edit Ticket Notes

   241 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ryan Sperling supported this idea  ·  Nov 27, 2023