Settings and activity

68 results found

1. Deleting comments

   32 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  Oct 21, 2024
   Stuart Hill shared this idea  ·  Sep 26, 2024

2. Email technician when they have been @ tagged on an internal note of a ticket

   322 votes

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   8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  Oct 21, 2024

3. Please simplify the login process

   58 votes

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   6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Stuart Hill commented  ·  Oct 21, 2024  ·  Edit…  ·  Delete…

   I had this and performed a reset of my Atera MFA, now it works - give this a try ?

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4. Print a Ticket

   124 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  May 9, 2024

5. Dark Mode

   303 votes

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   10 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  May 9, 2024

6. Clone scheduled ticket

   24 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  May 9, 2024

7. Ability to run weekly reports on open tickets and export to csv

   30 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  May 9, 2024

8. Export tickets based on Current view

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  May 9, 2024

9. Need ability to filter & export tickets by specific number

   18 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  May 9, 2024

10. Ticket export to include comments

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  May 9, 2024

11. Export Ticket Information

    28 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  May 9, 2024

12. splashtop view only

    12 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  May 9, 2024

13. Add ability to filter on blank custom fields.

    2 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Stuart Hill commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

    I cannot believe that this was even missed when the filtering was first implemented !

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    Stuart Hill supported this idea  ·  Apr 9, 2024

14. Filter by Empty Custom field

    4 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Stuart Hill commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

    I cannot believe that this was even missed when the filtering was first implemented !

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    Stuart Hill supported this idea  ·  Apr 9, 2024

15. FIlter by Custom fields

    18 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Apr 9, 2024

16. Automatically close Alert tickets when resolved

    97 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Apr 9, 2024

17. Add Contact Without E-Mail

    27 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Apr 9, 2024

18. Ability to hide existing "baked in" statuses

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Feb 19, 2024

19. Email notification when agent is installed

    27 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Stuart Hill commented  ·  Feb 19, 2024  ·  Edit…  ·  Delete…

    If you have Advanced reporting included in your Atera contract you can create a report to do this.

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    Stuart Hill commented  ·  Jan 30, 2024  ·  Edit…  ·  Delete…

    We have a daily summary email of any new devices added that day - is this not what you are after ?

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20. Shared Threshold Library

    167 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Feb 14, 2024