Settings and activity

68 results found

1. Deleting comments

   6 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Stuart Hill supported this idea  ·  Oct 21, 2024
   Stuart Hill shared this idea  ·  Sep 26, 2024

2. Email technician when they have been @ tagged on an internal note of a ticket

   271 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  Oct 21, 2024

3. Please simplify the login process

   37 votes

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   4 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Stuart Hill commented  ·  Oct 21, 2024  ·  Edit…  ·  Delete…

   I had this and performed a reset of my Atera MFA, now it works - give this a try ?

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4. Print a Ticket

   116 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Stuart Hill supported this idea  ·  May 9, 2024

5. Dark Mode

   201 votes

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   3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  May 9, 2024

6. Clone scheduled ticket

   22 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  May 9, 2024

7. Ability to run weekly reports on open tickets and export to csv

   28 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Stuart Hill supported this idea  ·  May 9, 2024

8. Export tickets based on Current view

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stuart Hill supported this idea  ·  May 9, 2024

9. Need ability to filter & export tickets by specific number

   17 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Stuart Hill supported this idea  ·  May 9, 2024

10. Ticket export to include comments

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  May 9, 2024

11. Export Ticket Information

    19 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  May 9, 2024

12. splashtop view only

    10 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  May 9, 2024

13. Add ability to filter on blank custom fields.

    2 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Stuart Hill commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

    I cannot believe that this was even missed when the filtering was first implemented !

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    Stuart Hill supported this idea  ·  Apr 9, 2024

14. Filter by Empty Custom field

    3 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Stuart Hill commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

    I cannot believe that this was even missed when the filtering was first implemented !

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    Stuart Hill supported this idea  ·  Apr 9, 2024

15. FIlter by Custom fields

    17 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Apr 9, 2024

16. Automatically close Alert tickets when resolved

    64 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Apr 9, 2024

17. Add Contact Without E-Mail

    20 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Apr 9, 2024

18. Ability to hide existing "baked in" statuses

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Feb 19, 2024

19. Email notification when agent is installed

    22 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Stuart Hill commented  ·  Feb 19, 2024  ·  Edit…  ·  Delete…

    If you have Advanced reporting included in your Atera contract you can create a report to do this.

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    Stuart Hill commented  ·  Jan 30, 2024  ·  Edit…  ·  Delete…

    We have a daily summary email of any new devices added that day - is this not what you are after ?

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20. Shared Threshold Library

    163 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Stuart Hill supported this idea  ·  Feb 14, 2024