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68 results found

  1. Deleting comments

    12 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stuart Hill supported this idea  · 
    Stuart Hill shared this idea  · 

  2. Email technician when they have been @ tagged on an internal note of a ticket

    290 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stuart Hill supported this idea  · 

  3. Please simplify the login process

    48 votes

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    5 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello,We got your idea! Thank you so much for taking the time to send it. We’ll keep an eye on how many others also want this feature, and keep you posted if a decision is reached to add it as a new Atera feature.

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    Stuart Hill commented  · 

    I had this and performed a reset of my Atera MFA, now it works - give this a try ?

  4. Print a Ticket

    117 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stuart Hill supported this idea  · 

  5. Dark Mode

    229 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Stuart Hill supported this idea  · 

  6. Clone scheduled ticket

    22 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stuart Hill supported this idea  · 

  7. Ability to run weekly reports on open tickets and export to csv

    29 votes

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    4 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stuart Hill supported this idea  · 

  8. Export tickets based on Current view

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stuart Hill supported this idea  · 

  9. Need ability to filter & export tickets by specific number

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stuart Hill supported this idea  · 

  10. Ticket export to include comments

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stuart Hill supported this idea  · 

  11. Export Ticket Information

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stuart Hill supported this idea  · 

  12. splashtop view only

    11 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Stuart Hill supported this idea  · 

  13. Add ability to filter on blank custom fields.

    2 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Stuart Hill commented  · 

    I cannot believe that this was even missed when the filtering was first implemented !

    Stuart Hill supported this idea  · 

  14. Filter by Empty Custom field

    3 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Stuart Hill commented  · 

    I cannot believe that this was even missed when the filtering was first implemented !

    Stuart Hill supported this idea  · 

  15. FIlter by Custom fields

    17 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Stuart Hill supported this idea  · 

  16. Automatically close Alert tickets when resolved

    72 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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  17. Add Contact Without E-Mail

    25 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Stuart Hill supported this idea  · 

  18. Ability to hide existing "baked in" statuses

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  19. Email notification when agent is installed

    23 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Stuart Hill commented  · 

    If you have Advanced reporting included in your Atera contract you can create a report to do this.

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    Stuart Hill commented  · 

    We have a daily summary email of any new devices added that day - is this not what you are after ?

  20. Shared Threshold Library

    165 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Stuart Hill supported this idea  · 
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