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Ability to run weekly reports on open tickets and export to csv

It would be great if we could run an open tickets report and export to CSV that shows the open ticket numbers, Assigned Tech, Customer name, Date opened, Date last modified, and time entries. Being able to have the report run every week at a predetermined date and time and then emailed to a specific email.

28 votes

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Tony Ferreira [37] shared this idea  ·   ·  Report…  ·  Admin →
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Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • Mikkel Hartvig Pedersen commented  ·   ·  Report

    Seems like this might not happen? Submitted Sep. 2021?
    I am looking for this as well.
    Need some weekly report (excel), like the timesheet - where it's possible to schedule it with open/pending tickets. Instead of only Resolved Tickets and Entry dates.
    Hopefully this comment will bump this request idea.

  • kgazes commented  ·   ·  Report

    Would be very useful to have both internally and with clients.

  • Mark Mittentag commented  ·   ·  Report

    Agreed - we're having to manually create these reports each week and this would save us a huge amount of time!