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  1. Color coding options for different ticket status

    27 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mikkel Hartvig Pedersen commented  · 

    I would really love other colors when you add a new Ticket Status.
    As of right now, it's only possible to select Open, Pending, Resolved and Closed. Which grants either blue, orange, green, red or gray colors. Would love to have something like purple to make it stand out and look similar to other categories.

    https://support.atera.com/hc/en-us/articles/5518222322332

    Mikkel Hartvig Pedersen supported this idea  · 

  2. Ability to run weekly reports on open tickets and export to csv

    30 votes

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    4 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Mikkel Hartvig Pedersen commented  · 

    Seems like this might not happen? Submitted Sep. 2021?
    I am looking for this as well.
    Need some weekly report (excel), like the timesheet - where it's possible to schedule it with open/pending tickets. Instead of only Resolved Tickets and Entry dates.
    Hopefully this comment will bump this request idea.

    Mikkel Hartvig Pedersen supported this idea  ·