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Color coding options for different ticket status

Color coding options for ticket status's.

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Brandon Dalzell shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) commented  ·   ·  Report

    Hello, great suggestion on color-coding ticket statuses.

    How it works today:
    - Colors are tied to the status behavior (the lifecycle bucket), not the label text.
    - You can name statuses anything (e.g., “Waiting on Vendor”), and map each one to a behavior. The color follows the behavior.

    Current color scheme (fixed):

    Open → Blue
    Pending → Orange
    Resolved → Green
    Closed → Gray

    What to do:

    - Create or edit your custom status names (e.g., “In QA”, “Waiting on Customer”): Data Management -> Custom Fields -> Ticket -> Status
    - Assign a behavior to each status: Open, Pending, Resolved, or Closed.
    - Save. Everywhere the status appears, it will show with the corresponding color above.

    Notes / limits:
    - Per-status custom colors aren’t supported right now; the palette is as listed.
    - Your labels remain fully customizable - only the behavior determines the color.

    ++
    Dima L
    Technical Product Marketing Manager
    Atera

  • Brett Shackett commented  ·   ·  Report

    Custom statuses that act as pending, blend in with pending status tickets. Adding a color option for custom statuses would help differentiate from pending.

  • Mikkel Hartvig Pedersen commented  ·   ·  Report

    I would really love other colors when you add a new Ticket Status.
    As of right now, it's only possible to select Open, Pending, Resolved and Closed. Which grants either blue, orange, green, red or gray colors. Would love to have something like purple to make it stand out and look similar to other categories.

    https://support.atera.com/hc/en-us/articles/5518222322332

  • Spencer Harman commented  ·   ·  Report

    Being able to add your own ticket status behavior options or the ability to change the color of the statuses that are created. Color coding makes it easier to determine what is a priority or needs to be checked on.

  • Helpdesk Support commented  ·   ·  Report

    The ability to change the color on a status. For example, open ticket (Green), pending ticket (Orange), On hold or Onsite Request ticket ( Red). The current status are all orange.

    Just easier on the eyes when closing 40-50 tickets a day.