Color coding options for different ticket status
Color coding options for ticket status's.
Brandon Dalzell
shared this idea
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Hello, great suggestion on color-coding ticket statuses.
How it works today:
- Colors are tied to the status behavior (the lifecycle bucket), not the label text.
- You can name statuses anything (e.g., “Waiting on Vendor”), and map each one to a behavior. The color follows the behavior.Current color scheme (fixed):
Open → Blue
Pending → Orange
Resolved → Green
Closed → GrayWhat to do:
- Create or edit your custom status names (e.g., “In QA”, “Waiting on Customer”): Data Management -> Custom Fields -> Ticket -> Status
- Assign a behavior to each status: Open, Pending, Resolved, or Closed.
- Save. Everywhere the status appears, it will show with the corresponding color above.Notes / limits:
- Per-status custom colors aren’t supported right now; the palette is as listed.
- Your labels remain fully customizable - only the behavior determines the color.++
Dima L
Technical Product Marketing Manager
Atera -
Brett Shackett
commented
Custom statuses that act as pending, blend in with pending status tickets. Adding a color option for custom statuses would help differentiate from pending.
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Spencer Harman
commented
Being able to add your own ticket status behavior options or the ability to change the color of the statuses that are created. Color coding makes it easier to determine what is a priority or needs to be checked on.
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Helpdesk Support
commented
The ability to change the color on a status. For example, open ticket (Green), pending ticket (Orange), On hold or Onsite Request ticket ( Red). The current status are all orange.
Just easier on the eyes when closing 40-50 tickets a day.
